Admin Support Analyst, Direct Imports

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Amazon.com is seeking a supply chain professional to join its growing team in Abu Dhabi. The role focuses on big data handling, cross-functional communication, and direct import invoicing in a retail context.

The ideal candidate has strong analytical and planning skills, with experience in invoice processing, defect management, and collaboration with finance to support monthly and quarterly closes.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Process and validate invoices from vendors and carriers for direct import shipments.
• Identify discrepancies, ensure compliance with payment terms and incoterms.
• Serve as primary contact for invoice queries with vendors and carriers.
• Prepare invoice aging reports and share status updates with Finance.
• Analyze invoice data trends and support process improvements to reduce delays.

Skills

Customer-facing

Excel

Microsoft Office

Job description

Job description

If you are a supply chain professional with a passion to innovate and contribute in a fast paced growing environment, you might be a good fit to join Amazon.com Supply chain team. This role involves big data handling and cross functional communication. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in managing direct imports function in retail domain.

Key job responsibilities

Invoice Processing & Validation

• - Review and analyze invoices received from vendors and carrier companies for direct import shipments
• - Validate invoice line items, quantities, unit prices, and totals against corresponding purchase orders (POs) and goods receipt notes
• - Identify and flag discrepancies such as overcharges, duplicate invoices, missing documentation, and incorrect pricing
• - Ensure invoices comply with agreed payment terms, trade terms (Incoterms), and contractual obligations

Defect Management & Resolution

• - Investigate and resolve invoice defects including short shipments, over-invoicing, late invoicing, and mismatched quantities
• - Maintain a defect tracker to log, categorize, and monitor invoice discrepancies through to resolution
• - Perform root cause analysis on recurring invoice defects and recommend corrective actions to reduce defect rates
• - Escalate unresolved invoice issues in a timely manner following established protocols

Vendor & Carrier Communication

• - Serve as the primary point of contact for vendors and carrier companies on all invoice-related queries
• - Communicate proactively with vendors to obtain missing invoices, and request corrections
• - Conduct regular check-ins with key vendors to review invoice accuracy performance and drive improvement
• - Build and maintain strong working relationships with external partners to ensure smooth invoice processing

Finance Collaboration & Reporting

• - Work closely with the Finance team to support monthly and quarterly statements
• - Assist in finalizing financial records for month-end and quarter-end close processes
• - Prepare and share invoice aging reports, defect summaries, and payment status updates

Data Analysis & Process Improvement

• - Analyze invoice data trends to identify patterns in defects, late submissions, and payment delays
• - Generate reports and dashboards to provide visibility into invoice health metrics (e.g., missing invoices, late invoices, partial invoices)
• - Recommend and implement process improvements to enhance invoice accuracy and reduce turnaround time
• - Maintain organized records and documentation for audit readiness

• - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• - Experience with Microsoft Office products and applications
• - Experience with Excel
• - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.