ACES Specialist: Operations Standards & Process Champion

Amazon; Dubai; On-site; AED 110,000 - 170,000; Full time

Job summary

Amazon is seeking an ACES (Amazon Customer Excellence Systems) Specialist to join the MEATR operations team in the UAE. You will own all aspects of how transportation impacts customer, shipper, and operator experiences, driving standardization and improvements.

Strong communication skills are essential for cross-functional collaboration. You will create operational standards, identify gaps, monitor metrics, and drive initiatives.

Qualifications

• Speak, write, and read fluently in English.

Responsibilities

• Create operational standards.
• Identify operational/process gaps and own fixing them with the right stakeholders.
• Read the key metrics and drive actions from process perspective.
• Own system configurations.

Skills

English fluency

Customer-facing experience

Logistics knowledge

Job description

Amazon is seeking an ACES (Amazon Customer Excellence Systems) Specialist to join the MEATR operations team in the UAE. You will own all aspects of how transportation impacts customer, shipper, and operator experiences, driving standardization and improvements.

Strong communication skills are essential for cross-functional collaboration. You will create operational standards, identify gaps, monitor metrics, and drive initiatives.