Account Manager -Social Media

Chain Reaction 1; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Continuous growth

Learning opportunities

Positive work environment

Job summary

Chain Reaction is seeking an Account Manager - Social Media to drive client outcomes and oversee cross-functional delivery. The role focuses on understanding client goals, guiding project strategy, and ensuring on-time, high-quality outputs across social channels.

You will work closely with Managers to hit targets, develop ideas to enhance account management, and maximize repeat business by maintaining strong client relationships and providing strategic input.

Qualifications

• BA degree in a relevant field (Marketing, Communications, etc.).
• 5–7 years of agency experience.
• Excellent written and verbal communication skills.
• Well organized with multi-tasking ability.
• Pro-active and intuitive approach.
• Creative and social-first mindset.
• Expert knowledge of social best practices.

Responsibilities

• Full Account Management process from initiation to delivery.
• Collaborate with Managers to meet team targets.
• Generate ideas to improve the account management function.
• Ensure excellent service delivery and meet commercial targets across a client portfolio.
• Coordinate with teams to deliver on client requests and timelines.
• Develop client surveys and provide strategic input for the division.
• Pursue repeat business by maintaining client contact and upselling where possible.
• Attend client meetings to showcase thought leadership and innovation.
• Ensure client information and collateral are properly processed for new clients.
• Assist the Accounts Director to ensure departmental success.

Skills

Account management

Communication

Organized

Pro-active

Creative mindset

Social media knowledge

Education

BA degree

Job description

Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Chain Reaction is looking for an Account Manager - Social Media to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion. By knowing emerging technologies in the area, this candidate will be able to create cross-channel deliverables for clients that meet their needs.

Requirements

Job Responsibilities:

• Responsible for the full Account Management process
• Work closely with Managers to help achieve account management targets for the team
• Help generate ideas to improve the account management function of the Division
• Ensure effective and excellent service delivery within the relevant division to achieve agreed commercial and revenue targets, from a portfolio of accounts. You may be required to have direct responsibility for the Management of the account management team as well as working closely with the relevant team to help them understand relevant projects.
• Full Client Delivery and coordinating with the necessary team members to ensure deliverables are upon clients' requests and on time.
• You will be expected to develop surveys for clients on service received as well as be responsible for strategy input for the division.
• Maximize any chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible.
• Attend client meetings individually and with colleagues to ensure Chain Reaction is recognized for thought leadership, professional excellence, and innovation above and beyond our competitors.
• Ensure all client information is correctly processed for new clients: ensure the client is in receipt of all collateral and understands Chain Reaction's approach and what service options are available to the client moving forward.
• Assist the Accounts Director daily to ensure the success of the department's responsibilities and in any other assigned tasks that may not be mentioned in this job description about the agency's

Skills required:

• BA degree in a relevant field (Marketing, Mass Communication, etc...)
• 5-7 years of agency experience
• Excellent communication skills, both written and verbal
• Well organized & ability to multi-task
• Pro-active & intuitive
• Creative and social-first mindset
• Expert knowledge of social best practice

Benefits

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.