Account Manager -Social Media

Chain Reaction; Dubai; On-site; AED 246,000 - 402,000; Full time

Benefits offered by this job

Growth opportunities

Well-being focused environment

Job summary

Chain Reaction is a GCC/Levant digital marketing agency seeking an Account Manager - Social Media. You will oversee the full account management lifecycle, collaborate with managers to hit targets, and craft cross-channel strategies that align with client goals.

The role requires 5–7 years agency experience and expertise in social platforms. You’ll drive client satisfaction, upsell where appropriate, and help position Chain Reaction as a thought leader through effective delivery and team

Qualifications

• BA degree in Marketing, Mass Communication, or related field.
• 5-7 years of agency experience.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• Deep knowledge of social media best practices.

Responsibilities

• Oversee the full account management process for clients.
• Collaborate with Managers to meet account targets.
• Generate ideas to improve the account management function.
• Ensure on-time delivery and excellent service across accounts.
• Develop surveys for clients and contribute strategic input.
• Engage with clients to maximise repeat business.

Skills

Communication

Organisational skills

Pro-active

Creativity

Social media expertise

Education

BA in Marketing or related field

Job description

Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Chain Reaction is looking for an Account Manager - Social Media to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion. By knowing emerging technologies in the area, this candidate will be able to create cross-channel deliverables for clients that meet their needs.

Job Responsibilities:

• Responsible for the full Account Management process
• Work closely with Managers to help achieve account management targets for the team
• Help generate ideas to improve the account management function of the Division
• Ensure effective and excellent service delivery within the relevant division to achieve agreed commercial and revenue targets, from a portfolio of accounts. You may be required to have direct responsibility for the Management of the account management team as well as working closely with the relevant team to help them understand relevant projects
• Full Client Delivery and coordinating with the necessary team members to ensure deliverables are upon clients' requests and on time
• You will be expected to develop surveys for clients on service received as well as be responsible for strategy input for the division
• Maximize any chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible
• Attend client meetings individually and with colleagues to ensure Chain Reaction is recognized for thought leadership, professional excellence, and innovation above and beyond our competitors
• Ensure all client information is correctly processed for new clients: ensure the client is in receipt of all collateral and understands Chain Reaction's approach and what service options are available to the client moving forward
• Assist the Accounts Director daily to ensure the success of the department's responsibilities and in any other assigned tasks that may not be mentioned in this job description about the agency's

Skills required:

• BA degree in a relevant field (Marketing, Mass Communication, etc...)
• 5-7 years of agency experience
• Excellent communication skills, both written and verbal
• Well organized & ability to multi-task
• Pro-active & intuitive
• Creative and social-first mindset
• Expert knowledge of social best practice

Benefits

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.