Account Manager-Facilities Management

Transguard Group; Dubai; On-site; AED 380,000 - 520,000; Full time

Job summary

Transguard Group in Dubai seeks an Account Manager – Facilities Management to lead commercial, operational, and service delivery across the UAE's hard and soft FM contracts. You will ensure contractual commitments, financial targets, and client expectations while driving excellence, satisfaction, and continuous improvement.

Lead revenue planning, manage budgets, supervise staffing costs, and identify energy optimization opportunities, IoT/BMS enhancements, and sustainable FM practices to support

Qualifications

• Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
• Minimum experience of 8-10 years in management and service delivery of structured contracts (with SLA/KPI).
• Certification in FM standards or PM/CFM credentials is advantageous.

Responsibilities

• Manage commercial and contractual performance of all assigned TFM contracts within scope and budgets.
• Achieve and exceed contract profitability targets by monitoring P&L performance and variances.
• Lead revenue planning, budgeting, and forecasting activities for all contracts in the portfolio.
• Ensure manpower alignment with billable positions and manage staffing costs across hard & soft services.
• Review and submit commercial and technical proposals for renewals, variations, and ad-hoc works.
• Oversee timely invoicing in coordination with Finance and Central FM teams.
• Support bids/solutions team with technical and operational insights.
• Mentor Operations Managers and ensure cross-site continuity.

Skills

FM management

P&L management

Budgeting

Vendor management

Client relationship

Contract negotiations

Forecasting

MS Word/Excel/PowerPoint

Communication skills

Energy management

Education

Bachelor/Master of Engineering/Science in Mechanical/Electrical/Electronics/Mechatronics or related FM

Tools

CAFM systems

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for an Account Manager – Facilities Managementto join our Total Facilities Management Team in Dubai.

Scope

Responsible for leading the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region.

The role ensures all services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement.

Through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions, the Account Manager safeguards contract profitability, enhances service quality, and supports long‑term business growth.

Responsibilities

• Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
• Achieve and exceed contract profitability targets by monitoring P&L performance, identifying variances, and implementing corrective actions.
• Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
• Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard & Soft services.
• Identify and implement cost‑saving initiatives that maintain or enhance service quality.
• Review and submit commercial and technical proposals for renewals, variations, and ad‑hoc works.
• Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
• Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.

Process

• Oversee the execution of Hard & Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
• Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
• Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
• Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
• Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
• Continuously update and improve SOPs for both Hard & Soft services in line with industry best practices.
• Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
• Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
• Mentor Operations Managers in addition to identifying gaps and create back‑up as operationally required

Customer

• Build and maintain strong, trust‑based relationships with clients through regular engagement, performance reviews, and strategic discussions.
• Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
• Ensure all services delivered—Hard and Soft—meet or exceed SLA/KPI requirements, addressing any deviations promptly.
• Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
• Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client‑driven changes.
• Oversee staff mobilization, including onboarding, site induction, and role‑specific training.
• Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
• Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.
• Lead initial project planning, including logistics, sourcing, recruiting, and equipment/machinery requirements related to soft services and hard services.
• Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.
• Introduce and integrate modern technologies such as IoT sensors, smart cleaning solutions, BMS enhancements, and automation tools to improve operational efficiency.
• Develop and present value‑added service roadmaps to clients, highlighting innovation, sustainability, and continuous improvement initiatives.
• Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
• Promote and implement sustainable FM practices aligned with UAE sustainability goals, client ESG objectives, and international FM standards.

Selection Criteria

• Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
• Minimum experience of 8-10 years or above in management and service delivery of structured contracts (Where standard SLA/KPI applicable) including 5 years as a Manager handling multiple contracts.
• Technical knowledge of FM standards and processes.
• Certification preferred such as CFM, BICS, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA etc.
• Strong knowledge of commercials and contractual P&L.
• UAE driving license is mandatory.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Ability to interpret design and built drawings of MEP, structural and Architectural.
• Strong analytical and interpersonal skills.
• Management and delivery of multiple FM contracts including soft and hard services FM contracts.
• Experience of handling various types of facilities such as residential, commercial, master communities, retails, banking, shopping malls, universities, royal palaces, schools etc.
• Strong communication and interpersonal skills.