Account Manager

finera.; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary package

Medical Insurance starting from day 1

Training resources and development

Well-stocked office with snacks and刷新

Multinational culture and teamwork

Team-building events

Job summary

finera. seeks an Account Manager to own a portfolio of merchants, ensuring they gain value from our payment solutions and sustaining trust.

You will manage the full customer lifecycle from onboarding through growth, collaborating with cross-functional teams to anticipate needs and drive performance, retention, and expansion.

The role emphasises strategic relationships, data-driven insights, and proactive guidance, with a focus on delivering high-quality experiences and scalable customer success.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Experience in a customer-facing role within FinTech or technology and ability to develop relationships.
• Strong communication and interpersonal skills with stakeholders at all levels.
• Analytical and strategic thinking with data-informed decision making.
• CRM experience, preferably Salesforce.
• Ability to work independently in a dynamic environment.
• Strong organisational and project management skills.
• English and Russian language skills valued.
• Incorporating AI tools into daily workflows for efficiency and innovation.

Responsibilities

• Act as primary point of contact, building strategic client relationships.
• Understand client goals and workflows to provide tailored support and recommendations.
• Support onboarding and deliver performance analysis to improve adoption.
• Gather and present customer feedback for product and service improvements.
• Collaborate with internal teams to prioritise enhancements.
• Monitor customer health and identify upsell opportunities.
• Prepare and present regular performance reports leveraging data.
• Work with Sales, Onboarding, Risk/Compliance, Finance and Support teams.
• Escalate issues while maintaining merchant trust.
• Contribute to educational materials and updated content.
• Support development of the account management strategy.
• Foster community engagement through events and group channels.

Skills

Excellent communication

CRM experience

Relationship building

Analytical thinking

English proficiency

Russian language

Independent working

Cross-functional collaboration

Data-driven decision making

AI tools integration

Education

Bachelor’s degree in Business Administration/Marketing/Communications

Tools

Salesforce

Job description

As an Account Manager at finera., you will take full ownership of a portfolio of merchants, ensuring they consistently gain value from our payment solutions. You will nurture long-term, trusted relationships, deeply understand each merchant’s operations, and deliver proactive guidance that drives performance, optimisation, and retention.

Job Description

This role spans the full customer lifecycle, from supporting seamless onboarding through to ongoing growth and strategic development. By working closely with cross-functional teams, you will anticipate needs, resolve challenges, identify opportunities for expansion, and ensure every merchant receives a reliable, high-quality experience.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Proven track record in a customer-facing role, ideally within the FinTech or technology sector, demonstrating an ability to develop relationships, understand customer needs, and drive value.
• Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels.
• Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies.
• Proficient in CRM and other customer success tools, with a preference for Salesforce experience.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• English and Russian speaker highly valued.
• Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation

Job Responsibilities

Strategic Relationship Management

• Act as the primary point of contact for your assigned clients, building strong, strategic relationships with key stakeholders.
• Develop a deep understanding of each client’s goals, challenges, and workflows to provide tailored support and actionable recommendations.

Onboarding & Adoption

• Support new clients through a smooth onboarding experience, ensuring they gain full value from our services.
• Deliver insightful performance analysis that enhances product adoption and drives greater engagement.

Customer Insight, Improvement & Innovation

• Gather, interpret, and present customer feedback to identify opportunities for product and service improvements.
• Collaborate with internal teams to prioritise enhancements based on clients’ needs and market trends.

Retention, Growth & Upselling

• Monitor customer health, anticipate risks, and implement proactive strategies to reduce churn.
• Identify upsell opportunities that support both merchant growth and increased lifetime value.

Reporting & Data-Driven Strategy

• Prepare and present regular performance reports to merchants, leveraging data to inform strategy and continuously improve outcomes.
• Use insights to propose optimisation opportunities and strengthen clients’ performance.

Cross-Functional Collaboration

• Work closely with sales, onboarding, risk/compliance, finance, and support teams to deliver a cohesive client experience.
• Act as the internal advocate for your merchants, ensuring their needs are clearly communicated and prioritised.

Issue Resolution & Merchant Advocacy

• Manage and resolve complex issues with urgency and professionalism.
• Escalate matters appropriately while maintaining merchant confidence and trust.

Content & Resource Development

• Contribute feedback on educational materials, documentation, and support resources.
• Suggest improvements and assist with implementing updated content where required.

Account Management Strategy & Planning

• Support the development and execution of the broader account management strategy, aligning with company objectives.

Community Engagement

• Strengthen client relationships by fostering community involvement through group channels or organised events that encourage networking and shared learning.

Performance & KPI Ownership

• Track and improve key account management metrics such as NPS, CSAT, retention, and portfolio growth.

Market & Competitor Awareness

• Stay informed on industry developments, competitor movements, and emerging trends to proactively support merchant needs and maintain a competitive edge.

Job Benefits

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.