Account Manager

ThreatLocker Inc.; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ThreatLocker Inc. is seeking an Account Manager in Dubai to drive retention and growth among clients. The role requires interfacing with clients and partner agencies, maintaining direct relationships through regular meetings, and coordinating on pricing, invoicing, and contracts.

The ideal candidate will have at least 2 years in account management, be fluent in Arabic, and proficient in Microsoft Office. The position is based in-office in Dubai with travel across GCC as needed.

Qualifications

• Arabic Speaking is mandatory.
• Minimum 2 years of experience in account management.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to manage resources to help clients achieve marketing objectives while handling budget and timeline.
• Strong project management skills with ability to manage multiple programs.

Responsibilities

• Interface with clients and partner agencies to ensure projects meet objectives, budget, and schedule.
• Establish and maintain direct client relationships through regular meetings.
• Create client communications relating to purpose, rationale, needs, and due dates.
• Support pre-sales in deployment of agents/licenses and coordinate with Solution Engineers on reporting.

Skills

Arabic fluency

Account management

Project management

Communication

Tools

Microsoft Office

Job description

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.

The role will be based in Dubai and is an in-office position.

JOB SCOPE

ThreatLocker's Account Manager is responsible for, but not limited to:

• Working with the Account Executive and internal team,interfacing withclients and partner agencies to ensure projects are on target withobjectives, budget, and schedule.
• Establishing andmaintaininga direct relationship with the client and partner agencies through monthly or quarterly meetings.
• Creating client communications relating to purpose, rationale, needs, and due dates.
• Supporting inthe pre-sales cycle in deploymentof andsecuring agents and/or licensespurchasedby clients. Leading communications efforts with Solution Engineers on reporting on secured licenses.
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes toappropriate stakeholders.
• Supporting Account Executive in developing strategic proposals.
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners.
• Tracking client/partner metrics to understand their success, issues, and growth opportunities.
• Travellingaccrosstarget GCC Markets to meet with customers,acquirefeedback on partnership success,maintainstrongrelationshipsand discussproductexpansion within accounts.
• Consulting with clientele on product updates andfeatures, andtraining appropriately.
• Acting as an ambassador ofThreatLocker’smission, brand, and product.
• Escalating customer issues through technical channels,management,and other avenues to ensure issue resolution is reached.

REQUIRED QUALIFICATIONS

• Arabic Speaking is Mandatory
• Minimum of 2 years of experience in account management
• Proficient in Microsoft Suite applications (i.e.Excel, Word, PowerPoint)
• Able to manage and direct resources to aid client in achieving its marketingobjectives, while managing a budget and timeline
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills- both written and verbal; strong presentation skills and ability toidentifyroot causes
• Strong interpersonal skills and the ability to influence external/internal stakeholders
• Passion for sales and learningnew technology.
• Strong analytical skills and keen ability to problem solve
• Highly motivated, goal oriented and self-starter

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Employment is contingent upon successfully passing a background check following a conditional offer of employment. Final employment approval will be granted only upon receipt of satisfactory results.