Account Lead - HAE/PDT - UAE/OMN

ARE - 9962 Takeda Pharmaceuticals FZE; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Takeda in Dubai seeks a senior Pharmaceutical Key Account Manager to lead a cross‑functional account team and deliver territory plans, driving revenue growth and market share in the UAE. You will tailor engagement to customer needs, manage budgets, and use omnichannel tactics and CRM to maximise HCP interactions.

The ideal candidate holds a life sciences or business degree (Master’s/MBA desirable) with solid pharma or KAM experience; fluency in English and local language required.

Qualifications

• Lead through influence and orchestrate cross‑functional teams without formal authority.
• Strong knowledge of the relevant therapeutic area and local healthcare and reimbursement system.
• Account planning, negotiation, analytical, omnichannel and CRM skills.
• Fluency in the local language and good command of English; ethical mindset.

Responsibilities

• Build integrated account plans aligned to brand and access strategies; set clear objectives, KPIs and regular review cycles.
• Develop deep account and stakeholder maps; identify decision pathways and influence points across the ecosystem.
• Track performance, risks and opportunities; adjust tactics dynamically and lead the account team to deliver outcomes.
• Conduct peer-to-peer-like engagements with HCPs (including balanced scientific discussions) to align on shared objectives.
• Uncover underlying customer motivations; capture them accurately in CRM and use them to tailor subsequent interactions.
• Demonstrate resilience, assertiveness and persistence to overcome access barriers with busy specialists who have long-standing competitor relationships.
• Question entrenched treatment norms and highlight unmet needs using patient‑centric storytelling that differentiates the brand and drives consideration.
• Proactively tailor content, cadence and channel to each HCP's preferences, deploying the optimal mix of face‑to‑face, real‑time virtual and omnichannel tactics.
• Use CRM and AI‑enabled tools to prioritise accounts, plan interactions and adapt quickly based on data; produce measurable engagement/outcome reports.
• Systematically capture, structure and share field insights; translate them into next‑best‑actions and account strategy updates.
• Leverage dashboards and analytics to refine targeting, optimise resource allocation and focus on the highest‑value opportunities.

Skills

Cross-functional leadership

Key account management

Omnichannel

CRM

Pharma knowledge

Education

Bachelor's degree life sciences/business

MBA/Master's desirable

Job description

Job Description

OBJECTIVES / PURPOSE

• Lead and orchestrate a cross-functional account team to deliver the territory account plan.
• Grow revenue and market share and meet or exceed targets by tailoring resources and engagement to a deep understanding of customer needs and local context.
• Maintain expert-level disease/therapy, product, competitor and ecosystem knowledge; capture and share insights and flex channels to maximise customer engagement.
• Act as a budget holder, making sound business decisions that benefit patients and the company while adhering to all applicable codes, laws and internal policies.

ACCOUNTABILITIES

• Build integrated account plans aligned to brand and access strategies; set clear objectives, KPIs and regular review cycles.
• Develop deep account and stakeholder maps; identify decision pathways and influence points across the ecosystem.
• Track performance, risks and opportunities; adjust tactics dynamically and lead the account team to deliver outcomes.
• Conduct peer-to-peer-like engagements with HCPs (including balanced scientific discussions) to align on shared objectives.
• Uncover underlying customer motivations; capture them accurately in CRM and use them to tailor subsequent interactions and content.
• Demonstrate resilience, assertiveness and persistence to overcome access barriers with busy specialists who have long-standing competitor relationships.
• Question entrenched treatment norms and highlight unmet needs using patient‑centric storytelling that differentiates the brand and drives consideration.
• Proactively tailor content, cadence and channel to each HCP's preferences, deploying the optimal mix of face‑to‑face, real‑time virtual and omnichannel tactics.
• Use CRM and AI‑enabled tools to prioritise accounts, plan interactions and adapt quickly based on data; produce measurable engagement/outcome reports.
• Systematically capture, structure and share field insights; translate them into next‑best‑actions and account strategy updates.
• Leverage dashboards and analytics to refine targeting, optimise resource allocation and focus on the highest‑value opportunities.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

• Bachelor's degree in life sciences, business or a related field (Master's/MBA desirable).
• Solid of pharmaceutical/specialty sales or key account management experience.
• Proven ability to lead through influence and orchestrate cross‑functional teams without formal authority.
• Strong knowledge of the relevant therapeutic area and the local healthcare and reimbursement system.
• Account planning, negotiation, analytical, omnichannel and CRM skills.
• Fluency in the local language and good command of English; full compliance and ethical mindset.
• Role‑models Takeda's six culture pillars: Patient‑Centric, People‑Minded, Respectful & Collaborative, Decision Effectiveness, Performance Culture and Enterprise Orientation.

Locations Dubai, UAE Worker Type Employee Worker Sub‑Type Regular Time Type Full time

Takeda is an industry‑leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda‑ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own. Takeda is an equal opportunity employer.