Account Executive (Inflight Entertainment)

Spafax; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Résumé du poste

Spafax in the United Arab Emirates is seeking an Account Executive to manage the day-to-day relationship with an airline client and coordinate delivery of the Inflight Entertainment programme.

You will oversee content schedules, budgets, and cross‑functional workstreams, while maintaining strong client partnerships and ensuring timely, high-quality outcomes. This is a client-facing role requiring excellent English, sharp organization, and a proactive approach to problem-solving.

Qualifications

• Minimum of 3 years of previous experience in account coordination, client servicing, or a similar role within media, entertainment, advertising or aviation.
• Excellent English communication and presentation skills with ability to communicate with clients and internal stakeholders.
• Ability to build strong client relationships and understand their objectives.
• Strong time management, attention to detail, and organizational skills to manage multiple tasks and meet deadlines.
• Strong Excel, PowerPoint skills and confidence with AI tools.
• Proactive, positive and adaptable approach with ownership and accountability.
• Knowledge of and genuine interest in TV, Movie & Audio content.

Responsabilités

• Manage day-to-day relationship with the client (airline) acting as a main point of contact for all IFE requests and follow-ups.
• Develop and maintain understanding of the airline's brand, objectives, route network and passenger demographics to support content strategy.
• Oversee content programming schedules and coordinate with programming, metadata, production and operations teams to ensure delivery on time.
• Attend regular client editorial meetings, prepare materials, document decisions and follow up on actions.
• Maintain clear records of client requirements and instructions, ensuring communication and timely implementation.
• Track content requirements, programming changes and promotional activities, keeping stakeholders informed and deadlines met.
• Organize and manage Quarterly Business Reviews with input from internal teams.
• Monitor progress against agreed deliverables and address delays or issues proactively.
• Maintain and monitor the account's monthly and annual budgets in coordination with Finance and internal teams.
• Track content licensing costs and expenditure against approved budgets.

Connaissances

Account coordination

Client servicing

Relationship building

Time management

Attention to detail

Organization

Ownership

Outils

Excel

PowerPoint

AI tools

Description du poste

About us

Spafax is a leading provider of in-flight entertainment and content marketing solutions, partnering with the world’s top airlines to enhance passenger experiences. With a legacy of delivering high-quality, engaging content, we bring storytelling to new heights. Our team is dedicated to curating the best TV, film, music, and interactive experiences to entertain and inspire audiences worldwide.

The Role

The Account Executive is a client-facing role responsible for managing the day-to-day relationship with an airline client and coordinating the delivery of its Inflight entertainment programme. Key responsibilities include managing client requests, overseeing content schedules, monitoring budgets and coordinating with internal teams to ensure timely delivery. Account Executive plays a key role in maintaining strong client relationships, supporting content planning and ensuring smooth account operations.

Responsibilities

• Manage day-to-day relationship with the client (airline) acting as a main point of contact for all IFE requests and follow-ups;
• Develop and maintain a strong understanding of the airline's brand, objectives, route network and passenger demographics to support its content strategy effectively;
• Oversee content programming schedules and coordinate with programming, metadata, production and operations teams to ensure delivery in line with the agreed timeline;
• Attend regular client editorial meetings, prepare meeting materials, document decisions and follow up on agreed actions;
• Maintain clear records of client requirements and instructions, ensuring accurate communication and timely implementation;
• Track content requirements, programming changes and promotional activities, ensuring all stakeholders are informed and deadlines are met;
• Organize and manage Quarterly Business Reviews, coordinating input from relevant internal teams;
• Monitor progress against agreed deliverables and proactively address delays or issues;
• Maintain and monitor the account's monthly and annual budgets in coordination with Finance and relevant internal teams;
• Track content licensing costs, financial commitments and expenditure against approved budgets.

Requirements

• Minimum of 3 years of previous experience in account coordination, client servicing, or a similar role, ideally within media, entertainment, advertising or aviation;
• Excellent English communication and presentation skills. Confidence in communicating directly with clients and internal stakeholders;
• Ability to build strong client relationships, understand their objectives and anticipate their needs;
• Strong time management, attention to detail, organization skills with the ability to manage multiple tasks and meet deadlines;
• Strong Excel, PowerPoint skills and confidence with AI tools;
• Proactive, positive and adaptable approach, with a strong sense of ownership and accountability;
• Knowledge of and genuine interest in TV, Movie & Audio content