Accommodation Attendant

Rixos Hotels Gulf; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Discounted rates for staff

Learning programs

Career growth within property

CSR activities (Planet 21)

Job summary

Rixos Premium Saadiyat Island is seeking an Accommodation Agent to coordinate employee housing, ensure safety and compliance, and maintain accurate records.

You will liaise with landlords and internal teams to handle room assignments, maintenance, and onboarding accommodations for new staff, delivering high standards of service in a luxury hospitality setting. Fluency in English is required; additional languages are a plus, and flexibility for emergencies is expected.

Qualifications

• 2–4 years in employee accommodation or similar role.
• Experience with staff housing and external contractors is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Ability to work across multicultural teams.
• Proficient with Microsoft Office and HR systems.
• Fluent English; other languages are a plus.
• Flexibility to work hours for emergencies.

Responsibilities

• Manage employee accommodation allocation and room assignments.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees on accommodation requests.
• Liaise with landlords and maintenance teams.
• Conduct inspections and report issues.
• Prepare regular occupancy and cost reports.
• Ensure compliance with policies and local requirements.
• Support onboarding with accommodation arrangements.

Skills

Communication skills

Organizational skills

Problem-solving

Record-keeping

Customer service

Microsoft Office

HR systems

Fluent English

Tools

HR systems

Job description

Job Description:

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

The Accommodation Agent is responsible for managing employee accommodation arrangements and ensuring that company-provided housing is safe, comfortable, well-maintained, and compliant with company policies and applicable regulations. The role coordinates accommodation allocation, employee requests, maintenance, inspections, and communication with accommodation providers.

Key Responsibilities

• Manage employee accommodation allocation, room assignments, transfers, and check-ins/check-outs.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees regarding accommodation-related requests and concerns.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct regular accommodation inspections and report maintenance or safety issues.
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services.
• Ensure accommodation facilities meet company standards for cleanliness, safety, and employee welfare.
• Handle employee complaints and resolve accommodation issues promptly.
• Support new employees with accommodation arrangements during onboarding.
• Coordinate room changes and accommodation transfers when required.
• Monitor occupancy levels and identify available rooms/beds.
• Maintain documentation, invoices, contracts, and accommodation-related records.
• Prepare regular reports on occupancy, costs, maintenance, and accommodation issues.
• Ensure compliance with company accommodation policies and relevant local requirements.
• Work closely with HR, People & Culture, Payroll, Administration, and Operations teams.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Experience managing staff accommodation or residential facilities is an advantage.
• Experience dealing with maintenance contractors and external service providers is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to manage multiple accommodation requests simultaneously.
• Strong attention to detail and record-keeping skills.
• Customer-service and employee-focused approach.
• Ability to work with employees from different cultural backgrounds.
• Good knowledge of Microsoft Office and accommodation/HR systems.
• Fluent English; additional languages are an advantage.
• Ability to work flexible hours when accommodation emergencies or urgent issues arise.

Additional Information

Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

Requirements