Accommodation attendant

Accor; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Discounted employee rates

Learning programs

Career growth opportunities

CSR activities

Job summary

Accor in the United Arab Emirates seeks an Accommodation Agent to manage employee housing, ensuring safe, comfortable and compliant accommodations while coordinating requests and transfers with employees and external providers.

This role requires collaboration with HR, administration and operations to maintain records, reports, and service levels across properties.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Experience managing staff accommodation or residential facilities is an advantage.
• Experience dealing with maintenance contractors and external service providers is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to manage multiple accommodation requests simultaneously.
• Strong attention to detail and record-keeping skills.
• Customer-service and employee-focused approach.

Responsibilities

• Manage employee accommodation allocation, room assignments, transfers, and check-ins/check-outs.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees regarding accommodation-related requests and concerns.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct regular accommodation inspections and report maintenance or safety issues.
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services.
• Ensure accommodation facilities meet company standards for cleanliness, safety, and employee welfare.
• Handle employee complaints and resolve accommodation issues promptly.
• Support new employees with accommodation arrangements during onboarding.
• Coordinate room changes and accommodation transfers when required.
• Monitor occupancy levels and identify available rooms/beds.
• Maintain documentation, invoices, contracts, and accommodation-related records.
• Prepare regular reports on occupancy, costs, maintenance, and accommodation issues.
• Ensure compliance with company accommodation policies and relevant local requirements.
• Work closely with HR, People & Culture, Payroll, Administration, and Operations teams.

Skills

Customer service

English fluent

Multicultural collaboration

Organizational skills

Communication

Microsoft Office

Tools

MS Excel

HRIS

MS Word

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

The Accommodation Agent is responsible for managing employee accommodation arrangements and ensuring that company-provided housing is safe, comfortable, well-maintained, and compliant with company policies and applicable regulations. The role coordinates accommodation allocation, employee requests, maintenance, inspections, and communication with accommodation providers.

Key Responsibilities

• Manage employee accommodation allocation, room assignments, transfers, and check-ins/check-outs.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees regarding accommodation-related requests and concerns.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct regular accommodation inspections and report maintenance or safety issues.
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services.
• Ensure accommodation facilities meet company standards for cleanliness, safety, and employee welfare.
• Handle employee complaints and resolve accommodation issues promptly.
• Support new employees with accommodation arrangements during onboarding.
• Coordinate room changes and accommodation transfers when required.
• Monitor occupancy levels and identify available rooms/beds.
• Maintain documentation, invoices, contracts, and accommodation-related records.
• Prepare regular reports on occupancy, costs, maintenance, and accommodation issues.
• Ensure compliance with company accommodation policies and relevant local requirements.
• Work closely with HR, People & Culture, Payroll, Administration, and Operations teams.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Experience managing staff accommodation or residential facilities is an advantage.
• Experience dealing with maintenance contractors and external service providers is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to manage multiple accommodation requests simultaneously.
• Strong attention to detail and record-keeping skills.
• Customer-service and employee-focused approach.
• Ability to work with employees from different cultural backgrounds.
• Good knowledge of Microsoft Office and accommodation/HR systems.
• Fluent English; additional languages are an advantage.
• Ability to work flexible hours when accommodation emergencies or urgent issues arise.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding