Accommodations Coordinator - Hospitality

Ennismore; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career development opportunities

Job summary

Ennismore, at Rixos Premium Saadiyat Island in the United Arab Emirates, seeks an Accommodation Agent to manage housing for employees. You will coordinate allocations, maintain records, and handle requests, while liaising with landlords and service providers to ensure safety and comfort.

The role requires 2–4 years in accommodation or HR-adjacent fields, excellent communication, and strong organizational skills. Flexible hours may be needed for emergencies, and HR collaboration is essential.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Experience managing staff accommodation or residential facilities is an advantage.
• Experience dealing with maintenance contractors and external service providers is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.

Responsibilities

• Manage employee accommodation allocation, room assignments, transfers, and check-ins/check-outs.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees regarding accommodation-related requests and concerns.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct regular accommodation inspections and report maintenance or safety issues.
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services.
• Ensure accommodation facilities meet company standards for cleanliness, safety, and employee welfare.
• Handle employee complaints and resolve accommodation issues promptly.
• Support new employees with accommodation arrangements during onboarding.
• Coordinate room changes and accommodation transfers when required.
• Monitor occupancy levels and identify available rooms/beds.
• Maintain documentation, invoices, contracts, and accommodation-related records.
• Prepare regular reports on occupancy, costs, maintenance, and accommodation issues.
• Ensure compliance with company accommodation policies and relevant local requirements.
• Work closely with HR, People & Culture, Payroll, Administration, and Operations teams.

Skills

Excellent communication

Fluent English

Strong organizational skills

Customer-service orientation

Cultural adaptability

Tools

Microsoft Office

HR systems

Job description

Ennismore, at Rixos Premium Saadiyat Island in the United Arab Emirates, seeks an Accommodation Agent to manage housing for employees. You will coordinate allocations, maintain records, and handle requests, while liaising with landlords and service providers to ensure safety and comfort.

The role requires 2–4 years in accommodation or HR-adjacent fields, excellent communication, and strong organizational skills. Flexible hours may be needed for emergencies, and HR collaboration is essential.