Access Control Officer

Wynn Al Marjan Island; Ras Al Khaimah; Vor Ort; AED 5.000 - 8.000; Vollzeit

Zusammenfassung

Wynn Al Marjan Island in Ras Al Khaimah is seeking an Access Control Officer to join the Surveillance team. You will manage daily access control desk operations, verify identities, issue credentials, and maintain accurate records in Genetec and related security platforms.

The ideal candidate has a high school diploma, 1–3 years in security or facilities operations, and knowledge of Genetec, credential management, visitor management, and alarm monitoring.

Qualifikationen

• High school diploma or equivalent.
• 1–3 years of security operations or access control experience.
• Training in Genetec, access control, credential management is advantageous.
• Strong knowledge of cardholder profiles, access levels, groups, schedules, and temporary access.
• Ability to review access requests, identify missing approvals, and escalate when needed.
• Knowledge of ANPR, CCTV, alarms, and reporting.

Aufgaben

• Access Control Operations and desk management.
• Manage daily access control desk operations, including approvals, encoding, updates, deactivation, and recordkeeping.
• Verify identity, approvals, authorization levels, and documentation before issuing access.
• Administer user profiles, access levels, schedules, readers, alarms, and events in Genetec.
• Monitor door status, alarms, access events, and system alerts; escalate issues promptly.
• Conduct initial system checks, door and alarm verifications, and tester activities.
• Review access logs and reports to support investigations and audits.
• Coordinate with Security, IT, Facilities, and contractors to resolve access issues.
• Maintain audit-ready records and clear shift handovers.

Kenntnisse

Access control operations

Visitor management

Credential encoding

ANPR system

CCTV

Alarm monitoring

Audits

Reporting

Security records

Customer service

Ausbildung

High school diploma

Security certificate/diploma

Business Administration certificate/diploma

Facilities Management certificate/diploma

IT certificate/diploma

Tools

Genetec

Jobbeschreibung

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is looking for a skilled Access Control Officer to join our Surveillance team.

Responsibilities

• Guided by our Values, Behaviors and Actions, support the team in delivering the perfect guest experience. We believe the key to perfection is YOU. Only people make people happy. This is our Culture. As such, an essential duty is contributing to a positive, helpful, and service-focused environment.
• Access Control Operations
• Manage daily access control desk operations, including approved access request processing, credential issuance, encoding, updates, deactivation, temporary passes, access group assignment, and accurate recordkeeping in accordance with approved access control procedures.
• Verify identity, approvals, authorization levels, Access level requirements, and supporting documentation before issuing or modifying access.
• Administer user profiles, access levels, schedules, readers, alarms, access events, and related system records within Genetec and approved security platforms.
• Monitor door status, alarms, access events, reader activity, card validity, access permissions, and system alerts; elevate faults, unusual activity, lost/found cards, or urgent access concerns promptly.
• Assist with initial system checks, door status verification, alarm checks, reader testing, access group validation, and functionality checks before escalation where required.
• Review access logs, exception reports, and system activity to support investigations, audits, management reporting, and access review requirements.
• Coordinate with Security, IT, P&C, Facilities, contractors, and system integrators to resolve access-related matters while protecting confidential security information.
• Maintain accurate, audit-ready records and complete clear shift handovers to ensure pending access matters are recorded, followed up, and communicated.
• Cross-Department Support
• Support Security divisions during operational requirements, investigations, emergencies, special events, training, and access control awareness activities.
• Provide clear guidance to users on access procedures, card usage, lost card reporting, and access request requirements.

About You

• Required: High school diploma or equivalent.
• Preferred: Certificate or diploma in Security, Business Administration, Facilities Management, IT, or a related field; training in Genetec, access control, credential management, or security systems is advantageous.
• Required: 1-3 years' experience in security operations, access control administration, facilities operations, customer service, or a similar operational environment.
• Preferred: Practical experience with Genetec, access control administration, credential encoding, visitor management, key management systems, ANPR System, CCTV, alarm monitoring, BMS, audits, reporting, and confidential security records.
• Strong working knowledge of access control operations, including cardholder profiles, credentials, access levels, access groups, schedules, temporary access, and access removal.
• Ability to apply the Access Control levels by matching approved access to the correct individual, department, role, area, door group, schedule, and authorization level.
• Working knowledge of Genetec, credential management, key management, visitor management, alarms, door events, access logs, and basic troubleshooting/escalation processes.
• Knowledge of credential encoding processes, including assignment, activation, replacement, validity testing, and alignment with approved access profiles.
• Able to review access requests carefully, identify missing approvals or incorrect access levels, and escalation exceptions before access is assigned.
• Knowledge of ANPR systems used to identify vehicles, validate approved vehicle access, support barrier/gate access control, and assist with vehicle movement records when required.
• Ability to generate and review system reports, including access logs, vehicle access records, alarm/event reports, user activity reports, and shift handover records, to support investigations, audits, management review, and confidential security reporting.
• Strong interpersonal skills to build relationships with candidates and internal stakeholders
• Ability to handle multiple recruitment processes simultaneously
• Ability to lead and mentor a team
• Strong problem-solving skills to address challenges and improve processes
• Flexibility to adapt to changing priorities and recruitment needs
• knowledge of local labor laws and regulations
• An understanding of recruitment best practices and current trends in talent acquisition

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.