5-Gallon Water Sales & Delivery Coordinator

Gulfa Mineral Water and Processing Industries LLC; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Gulfa Mineral Water and Processing Industries LLC in UAE is seeking a detail-oriented Sales Coordinator for the 5 Gallon Water division. You will manage complete customer order coordination, ensuring orders are entered accurately, communicated to sales and delivery teams, and fulfilled on time while maintaining high service levels.

The role requires strong Excel skills, experience with ERP/Sales systems, and the ability to coordinate with multiple teams to keep customers informed and satisfied.

Qualifications

• Minimum 2–3 years of experience in Sales Coordination, Customer Service, Order Management, or Sales Operations.
• Experience in FMCG, bottled water, beverage distribution, or 5 Gallon Water business is highly preferred.

Responsibilities

• Receive and process daily 5 Gallon Water orders from customers through phone, WhatsApp, email, and other channels.
• Enter customer orders into the ERP/system and ensure all details are correct.
• Coordinate with Sales Supervisors, Drivers, Salesmen, Helpers, Warehouse and Logistics teams to ensure timely order preparation and delivery.
• Monitor pending, scheduled, urgent, cancelled, and completed orders throughout the day.
• Follow up with customers regarding order confirmation, delivery timing, product availability, and changes to orders.
• Coordinate new customer registrations, account activation, delivery schedules, and customer master-data updates.
• Support sales with quotations, customer information, order history, pricing, and promotions.
• Track daily sales orders and compare orders received, delivered, pending, cancelled, and rescheduled.
• Handle customer complaints related to delayed delivery, missing bottles, incorrect quantities, and service issues.
• Maintain records of full bottles, empty bottle returns, deposits, coupons, customer balances, and delivery transactions.
• Coordinate with Accounts regarding invoices, credit customers, outstanding payments, payment confirmations, and account issues.
• Ensure orders are assigned to the correct route, salesman, driver, or delivery team.
• Follow up on undelivered orders and ensure pending orders are closed promptly.
• Prepare and circulate daily, weekly, and monthly sales and order reports to management.
• Maintain accurate customer databases, price agreements, delivery locations, and special instructions.
• Support Sales Manager with sales performance reports, route performance, customer activity, and order analysis.

Skills

Communication skills

Attention to detail

Multi-team coordination

English proficiency

Tools

MS Excel

ERP/Sales systems

Job description

Gulfa Mineral Water and Processing Industries LLC in UAE is seeking a detail-oriented Sales Coordinator for the 5 Gallon Water division. You will manage complete customer order coordination, ensuring orders are entered accurately, communicated to sales and delivery teams, and fulfilled on time while maintaining high service levels.

The role requires strong Excel skills, experience with ERP/Sales systems, and the ability to coordinate with multiple teams to keep customers informed and satisfied.