5-Gallon Water Sales Coordinator: Seamless Orders

Gulfa Mineral Water and Processing Industries L.L.C; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Gulfa Mineral Water and Processing Industries L.L.C in the UAE seeks a Sales Coordinator for the 5 Gallon Water division. You will manage the complete order coordination, ensuring orders are received, entered, and delivered accurately and on time while maintaining strong customer service.

Responsibilities include coordinating with sales, drivers, warehouse, and logistics; handling registrations, master data, quotes, and reports; and resolving delivery issues promptly to sustain customer

Qualifications

• Minimum 2–3 years in Sales Coordination, Customer Service, Order Management, or Sales Operations.
• Experience in FMCG, bottled water, beverage distribution, or 5 Gallon water is highly preferred.
• Strong experience handling high volumes of customer orders and delivery coordination.
• Proficient in MS Excel, ERP/Sales systems, email, and basic reporting.

Responsibilities

• Receive and process daily 5 Gallon water orders via phone, WhatsApp, email, or sales reps.
• Enter orders accurately into ERP and ensure correct quantities, locations, and delivery dates.
• Coordinate with Sales Supervisors, Drivers, and Logistics to ensure timely delivery.
• Monitor orders (pending, scheduled, urgent, cancelled, completed) and address changes.
• Follow up with customers on confirmation, timing, availability, and changes.
• Assist with new customer registrations, activations, and master-data updates.
• Support sales with quotations, pricing, promotions, and account info.
• Track daily orders and compare received, delivered, pending, and rescheduled.
• Handle customer complaints and coordinate rapid resolution.
• Maintain records for bottles, returns, deposits, coupons, and delivery docs.

Skills

MS Excel

ERP systems

Customer service

Communication

Tools

ERP/Sales systems

Job description

Gulfa Mineral Water and Processing Industries L.L.C in the UAE seeks a Sales Coordinator for the 5 Gallon Water division. You will manage the complete order coordination, ensuring orders are received, entered, and delivered accurately and on time while maintaining strong customer service.

Responsibilities include coordinating with sales, drivers, warehouse, and logistics; handling registrations, master data, quotes, and reports; and resolving delivery issues promptly to sustain customer