24x7 NOC Engineer: Real-Time Monitoring & Incident Response

K20s Kinetic Technologies; Sharjah; On-site; AED 90,000 - 150,000; Full time

Job summary

K20s Kinetic Technologies is seeking a NOC Engineer to provide continuous monitoring across websites, applications, network devices, and Windows servers. You will operate Site24x7, validate alerts, and perform first-line diagnostics while escalating complex issues to the right teams.

You will manage incidents in ITSM tools, coordinate with vendors, and contribute to reliable, high-availability services in a 24x7 enterprise environment.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Computer Engineering, Electronics or a related field.
• Experience with 24x7 monitoring environments and enterprise dashboards.
• Familiarity with engine-based monitoring platforms and alert validation procedures.

Responsibilities

• Monitor websites, applications, APIs, networks, Windows servers, and cloud services on a 24x7 basis.
• Validate alerts, perform first-line diagnostics, and perform safe remediation actions when authorized.
• Create and manage incidents in ITSM tools and track them to resolution within SLAs.
• Coordinate with internal teams and vendors for incident resolution and provide timely operational reporting.

Skills

Alert monitoring

First-line diagnostics

Analytical skills

Shift coordination

Education

Bachelor's degree or diploma in Computer Science/Info Tech/Computer Engineering/Electronics

Tools

Site24x7

BMC Remedy/Helix

BMC Service Management

ITIL training

Job description

K20s Kinetic Technologies is seeking a NOC Engineer to provide continuous monitoring across websites, applications, network devices, and Windows servers. You will operate Site24x7, validate alerts, and perform first-line diagnostics while escalating complex issues to the right teams.

You will manage incidents in ITSM tools, coordinate with vendors, and contribute to reliable, high-availability services in a 24x7 enterprise environment.