24/7 Telecom Service Desk Technician

edara; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC's Service Desk team is seeking qualified personnel to ensure full 24/7/365 support availability. The role acts as the first contact for technical assistance via phone or email, logging and resolving incidents, and providing clear communication while aiming to improve service processes. Candidates should hold a B.

Sc. in Telecommunications/Computer Engineering and bring 1–3 years telecom experience, with proficiency in HP Service Management and

Qualifications

• B. Sc. in Telecommunications/Computer Engineering.
• 1–3 years of solid experience in a telecom environment.
• Familiarity with incident management and service requests.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Log incidents and service requests; escalate as needed.
• Perform remote troubleshooting and update logs.
• Provide accurate information on IT products or services.
• Suggest improvements to procedures based on feedback.

Skills

HP Service Management

MS Office

24x7 support

Customer service

Communication skills

Education

B. Sc. in Telecommunications/Computer engineering

Tools

Service desk tool

Job description

Emirates Integrated Telecommunications Company PJSC's Service Desk team is seeking qualified personnel to ensure full 24/7/365 support availability. The role acts as the first contact for technical assistance via phone or email, logging and resolving incidents, and providing clear communication while aiming to improve service processes. Candidates should hold a B.

Sc. in Telecommunications/Computer Engineering and bring 1–3 years telecom experience, with proficiency in HP Service Management and