Global Carrier Support Engineer - 24/7 Incident Manager

du; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

du, a UAE-based telecommunications provider, is seeking a Service Desk Operations lead to oversee daily service desk activities and ensure timely incident resolution. The role focuses on maintaining business continuity, coordinating changes, and communicating updates to stakeholders across the organization.

Ideal candidates have at least 3 years in telecom, strong English communication, and proficiency with MS Office and ticketing systems.

Qualifications

• Bachelor degree in Telecommunications Engineering or Electronics and Communications Engineering or related field.
• Minimum 3 years experience in telecom-related field.

Responsibilities

• Oversee day-to-day operations of service desks and ensure timely resolution of incidents and requests.
• Maintain SLA/KPI adherence and coordinate 24/7 service desk coverage.
• Serve as first point of contact for external technical issues and coordinate international change management.

Skills

English fluency

MS Office

Trouble-ticketing

Team player

Analytical thinking

Communication

Under pressure handling

Education

Bachelor in Telecommunications Engineering

Tools

MS Office

Job description

du, a UAE-based telecommunications provider, is seeking a Service Desk Operations lead to oversee daily service desk activities and ensure timely incident resolution. The role focuses on maintaining business continuity, coordinating changes, and communicating updates to stakeholders across the organization.

Ideal candidates have at least 3 years in telecom, strong English communication, and proficiency with MS Office and ticketing systems.