Service Desk Engineer — Fast-Paced IT Support

Mindtel; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mindtel in Dubai seeks a Service Desk Support professional to act as the first point of contact for users via phone, email, or ticketing system. You will log, categorize and assign incidents, perform basic troubleshooting, and handle password resets and AD updates.

The role requires 2–5 years of UAE experience, familiarity with ITSM tools like ServiceNow, and basic networking knowledge. Rotation shifts and weekend coverage may be required.

Qualifications

• 2–5 years of UAE experience in technical support or infrastructure monitoring.
• Bachelor's degree or diploma in Computer Science, IT, or related field.

Responsibilities

• Act as the first point of contact for users via phone, email or ticketing system.
• Log, categorize and assign incidents and service requests.
• Perform basic troubleshooting for hardware, software, email, network and printer issues.
• Manage basic user account tasks such as password resets and Active Directory updates.
• Escalate unresolved issues to higher-level or specialized support teams.
• Provide timely updates to users regarding ticket status and resolution.

Skills

Communication

Interpersonal skills

Teamwork

Flexible shifts

Fast-paced

Customer service

Education

Bachelors/Diploma in IT

Tools

ServiceNow

Symphony

N-able

SolarWinds

Zabbix

ManageEngine

Job description

Mindtel in Dubai seeks a Service Desk Support professional to act as the first point of contact for users via phone, email, or ticketing system. You will log, categorize and assign incidents, perform basic troubleshooting, and handle password resets and AD updates.

The role requires 2–5 years of UAE experience, familiarity with ITSM tools like ServiceNow, and basic networking knowledge. Rotation shifts and weekend coverage may be required.