24/7 IT Service Desk Engineer (UAE-Based)

edara; Dubai; On-site; AED 70,000 - 125,000; Full time

Job summary

Edara is seeking a Service Desk Engineer based in UAE to provide first line IT and network support, handling incidents and service requests 24/7. You will analyze tickets, route them to the proper technology teams, and monitor resolutions to keep services running smoothly.

You will log events, update customers, and communicate clearly with both technical and non-technical stakeholders. The role requires strong communication, technical troubleshooting, and the ability to multitask in a fast-paced

Qualifications

• 1-3 years solid experience in a telecom environment.
• Telecom Engineering Graduate or equivalent.
• Must have knowledge on using the HP Service Management tool.
• Must be proficient in MS Office.
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Must have a friendly disposition and good customer service skills to communicate technical situations clearly.
• Ability to handle multiple tasks and prioritize with strong follow-through.
• Ability to express oneself clearly and concisely in writing and speech.

Responsibilities

• Provide first line IT and network support to staff.
• Analyze and distribute trouble tickets to appropriate technology teams.
• Monitor problem status and resolutions; manage incident lifecycle.
• Log events and resolutions in service desk tools.
• Update customers and communicate status effectively.
• Suggest improvements to procedures based on feedback.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Written communication

Verbal communication

Education

Telecom Engineering degree or equivalent

Tools

HP Service Management

MS Office

Job description

Edara is seeking a Service Desk Engineer based in UAE to provide first line IT and network support, handling incidents and service requests 24/7. You will analyze tickets, route them to the proper technology teams, and monitor resolutions to keep services running smoothly.

You will log events, update customers, and communicate clearly with both technical and non-technical stakeholders. The role requires strong communication, technical troubleshooting, and the ability to multitask in a fast-paced