24/7 Telecom Service Desk Technician

Emirates Integrated Telecommunications Company; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC seeks a Service Desk Analyst to provide 24/7 telephone and email support, troubleshoot issues, and log incidents for resolution.

You will use HP Service Management and MS Office to track requests, triage incidents, and escalate to higher levels as needed. Strong communication and customer service skills are essential in a busy telecom environment.

Qualifications

• B.Sc. in Telecommunications/Computer engineering required.
• 1–3 years of telecom support experience.
• Familiarity with ITIL/Service Management concepts.

Responsibilities

• Ensure full availability of Service Desk telephone and email support 24/7/365.
• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Pro-actively monitor support mailboxes and log entries in the system.

Skills

Customer service

Verbal and written communication

24x7 availability

Issue triage

Multi-tasking

Education

B.Sc. in Telecommunications/Computer engineering

Tools

HP Service Management

MS Office

Job description

Emirates Integrated Telecommunications Company PJSC seeks a Service Desk Analyst to provide 24/7 telephone and email support, troubleshoot issues, and log incidents for resolution.

You will use HP Service Management and MS Office to track requests, triage incidents, and escalate to higher levels as needed. Strong communication and customer service skills are essential in a busy telecom environment.