Xitsonga Call center agent

mPower People Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading customer service provider in Cape Town is looking for an inbound customer service agent. This role involves answering calls, resolving inquiries, and maintaining customer satisfaction. Candidates must be bilingual with a minimum of 6 months experience in customer service. This is a project-based fixed-term contract with a distinct working schedule and a monthly salary of R9500.

Qualifications

• 6 to 12+ months of inbound customer service experience.
• Ability to work in a fast-paced environment and meet productivity standards.
• Must be available to start immediately.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.
• Maintain productivity levels and meet quality standards.

Skills

Bilingual or multilingual communication

Customer service

Issue resolution

CRM software proficiency

Education

Matric/Grade 12

Job description

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract & transactional inquiries.

Key Responsibilities (may include but are not limited to):

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents or team leader
• Maintain productivity levels and meet quality standards at all times
• Perform daily administrative functions and accurately capture required information into the CRM system

Please Note:

• You must be bilingual or multilingual to be considered for this position
• Location: Century City (must be able to travel to start an 8 am shift)
• Basic Salary: R9500 per month (no incentives or commissions)
• Type of contract: Project-based fixed-term contract
• 4-week paid training program
• Must have 6 to 12+ months of inbound customer service experience
• Contract period: 1st March 2025 – 30 April 2026
• Shift times: 8 am to 5 pm, Monday to Friday, and every second Saturday 8 am to 12 pm (if working Saturday, then Tuesday to Friday 8:30 am to 4:30 pm)
• No additional benefits
• Must have Matric/Grade 12
• Must be available to start immediately
• MUST HAVE A CLEAR CRIMINAL RECORD