Workforce Transformation Functional Consultant

Embelo; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

International client exposure

Job summary

Embelo is building its Cape Town capability to deliver world-class workforce management solutions for UK clients. As a Functional Consultant, you will design, configure, and implement WFM technology end-to-end to transform frontline performance, productivity, and employee experience.

You’ll work in a hybrid model (3–4 days in office) and partner with UK founders to shape processes, deliver multi-site projects, and grow with a dynamic South African team supporting global clients.

Qualifications

• Proven experience delivering and implementing WFM solutions.
• Strong understanding of frontline worker processes and best practice.
• Hands-on configuration expertise with WFM systems.
• Ability to translate complex business requirements into system designs.
• Excellent problem-solving skills with attention to detail.
• Strong communication and facilitation skills to engage stakeholders.
• Collaborative mindset; support and develop others to achieve outcomes.
• Flexible, with the ability to manage multiple tasks and stay organized.

Responsibilities

• Engage with clients, managing stakeholders, and building strong relationships.
• Continuously upskill on new partner solutions to become a trusted expert across multiple WFM platforms.
• Gather requirements, define scope, and constructively challenge current ways of working.
• Lead to-be process definition and designing end-to-end solutions.
• Configure systems and build solutions that meet customer needs.
• Conduct testing, provide user support, and deliver iterative solution improvements.
• Facilitate training and support change management throughout the implementation lifecycle.
• Provide post-implementation support to ensure solutions are fully fit for purpose.
• Collaborate with colleagues and clients to ensure successful delivery of projects.
• Contribute to the growth of our boutique consultancy across diverse areas.

Skills

WFM experience

Stakeholder management

Communication

Problem solving

Change management

Education

BCom in Information Systems/Industrial Eng/Business Mgmt/Industrial Psychology

Tools

UKG/Kronos

Excel

Power BI

Job description

At Embelo, we’re dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses — combining technical expertise, South African spirit, and the latest in AI-powered services. We believe it takes great people to grow great businesses. That’s why we’re building a culture that values innovation, curiosity, and getting things done with excellence.

About the Role:

We are working with FrontlineXP - a UK consulting businesses entering an exciting period of growth and building our Cape Town capability to deliver world-class workforce management solutions and scale our operations. As a workforce transformation Functional Consultant, you will work end-to-end with clients to design, configure, and implement cutting-edge technology that transforms frontline performance, productivity, and employee experience. Combining your expertise in WFM processes with a proactive, solutions-driven mindset, you’ll help organisations unlock efficiency while contributing to the growth of our agile, fast-moving consultancy. If you’re ambitious, innovative, and eager to contribute to the early stages of a dynamic consultancy, we’d love to hear from you. Hybrid working model: 3-4days a week in office. If applying from outside CapeTown you will need to relocate at own cost.

Key Responsibilities Include:

• Engaging with clients, managing stakeholders, and building strong relationships
• Continuously upskilling on new partner solutions to become a trusted expert across multiple WFM platforms
• Gathering requirements, defining scope, and constructively challenging current ways of working
• Leading to-be process definition and designing end-to-end solutions
• Configuring systems and building solutions that meet customer needs
• Conducting testing, providing user support, and delivering iterative solution improvements
• Facilitating training and supporting change management throughout the implementation lifecycle
• Providing post-implementation support to ensure solutions are fully fit for purpose
• Collaborating with colleagues and clients to ensure the successful delivery of consulting projects
• Contributing to the growth of our dynamic boutique consultancy across diverse areas

Essential Knowledge and Skills:

We are hiring at both junior and mid-level, so whether you’re early in your WFM journey or already have solid project experience, we’d love to hear from you. This role offers an exciting opportunity for a proactive, driven individual to make a real impact. We are looking for applicants who have:

• Proven experience in delivering and implementing WFM solutions
• A strong understanding of frontline worker processes and industry best practice
• Hands‑on configuration expertise with WFM systems and solutions
• The ability to translate complex business requirements into effective system designs
• Excellent problem‑solving skills with a keen eye for detail
• Strong communication and facilitation skills, with the ability to engage and influence stakeholders at all levels
• A collaborative mindset, supporting and developing others to achieve shared outcomes
• Flexibility, strong prioritisation skills, and the ability to manage multiple tasks while staying organised

Qualifications:

• BCom in Information Systems, Industrial Engineering, Business Management, Industrial Psychology or Human Resource Management, or a related field.
• Ideally UKG/Kronos, or similar WFM system certifications
• Microsoft Excel / Power BI (for data and reporting-heavy roles)
• Change management certifications (e.g., Prosci)

Why Join Us?

At Embelo, you’ll work directly with UK founders and senior leaders while gaining hands‑on exposure to international consulting projects in a supportive, close‑knit team. We value initiative, growth, and quality delivery — and you’ll have the opportunity to help shape processes, influence client success, and develop your expertise in workforce management. This is a place where talent is nurtured, ideas are heard, and sustainable growth is a shared goal. If you’re organised, proactive, and energised by the chance to work with a dynamic South African team supporting global clients, we’d love to hear from you.