Withdrawals Operations Lead – Compliance & Service

Winning Form; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Hollywoodbets seeks a Withdrawals Team Leader to base in Umhlanga and manage the EFT withdrawals and Treasury functions. You will ensure efficient processing, compliance and top‑notch customer service, while guiding the team to meet performance targets.

The role emphasizes operational excellence, performance management, risk mitigation and continuous improvement to enhance service delivery and align with business objectives.

Qualifications

• Experience leading a contact centre team.
• Strong people-management and coaching skills.
• Ability to analyse performance data and drive improvements.

Responsibilities

• Oversee daily operations of Withdrawals and Treasury departments.
• Ensure timely processing of withdrawal requests and related communications.
• Monitor KPIs and drive improvements in service levels and turnaround times.
• Address escalations promptly and coordinate with other departments.
• Maintain compliance with policies and regulatory requirements.

Skills

Leadership

Contact Centre

Team leadership

Education

Degree/Diploma in related field

Job description

Hollywoodbets seeks a Withdrawals Team Leader to base in Umhlanga and manage the EFT withdrawals and Treasury functions. You will ensure efficient processing, compliance and top‑notch customer service, while guiding the team to meet performance targets.

The role emphasizes operational excellence, performance management, risk mitigation and continuous improvement to enhance service delivery and align with business objectives.