WFS Outbound Agent ( Telesales) x3

Woolworths Financial Services; Cape Town; On-site; ZAR 167,400 - 245,520; Full time

Job summary

Woolworths Financial Services in Cape Town is seeking WFS Outbound Agents to maximize sales through outbound telesales. Responsibilities include prospecting financial products, ensuring compliance, and achieving sales targets. Candidates should have at least 12 months of telesales experience, preferably in financial services, along with a matric qualification. This role is vital for supporting Woolworths' in-store credit offerings and providing value-added services like credit cards and personal loans.

Qualifications

• Minimum 12 months outbound telesales experience.
• Experience in Financial Services and/or Banking Sector advantageous.
• Individual must comply with the FAIS Fit & Proper requirements.

Responsibilities

• Prospecting financial products to existing and new business customers.
• Marketing (Outbound calls).
• Achieving sales targets and metrics.
• Providing customer service.
• Ensuring compliance.

Skills

Outbound telesales experience

Sales target achievement

Customer service

Telephony Sales Management

Education

Matric / Grade 12

Job description

WFS Outbound Agent ( Telesales) x3

Cape Town, South Africa | Posted on 05/14/2026

Woolworths Financial Services, or WFS as it is better known, is a joint venture with Absa Bank that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths StoreCard and offering value‑added services including credit cards, personal loans, short‑term insurance, and life insurance linked to other products.

Main Purpose

To contribute to the achievement of WFS targets by maximizing sales through the outbound channel in alignment with WFS policies, procedures and standards.

Key Responsibilities

• Prospecting financial products to existing and new business customers
• Marketing (Outbound calls)
• Achieving sales targets and metrics
• Providing customer service
• Ensuring compliance

Key Competencies

Functional Competencies

• Call Centre Task
• Knowledge of Telephony Sales Management
• Product Knowledge (Financial Services or Banking Products)
• Knowledge of Leads Management or Dialler systems

Minimum Qualification

• Matric / Grade 12

Minimum Requirements

• Minimum 12 months outbound telesales experience
• Experience in Financial Services and/or Banking Sector advantageous
• Individual must comply with the FAIS Fit & Proper requirements

It is a requirement of this role that the incumbent meets the FAIS Fit & Proper requirements and remains Fit and Proper for the duration of their employment with WFS.