WFS Business Process Analyst

Woolworths Financial Services; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Woolworths Financial Services is seeking a Business Process Analyst in Cape Town, South Africa to drive process optimization and improvement initiatives.

The successful candidate will have a degree in Commercial or IT, with at least 5 years of experience in a similar role, preferably within the financial services sector. Responsibilities include analyzing business processes, developing specifications, and supporting project training.

Qualifications

• 5 years relevant experience in a Business Process Analyst role.
• Preferably 3 years IT experience in a Financial Services environment.

Responsibilities

• Drive and optimise business value-based processes.
• Analyse and evaluate current and proposed business processes.
• Develop Business Requirement Specifications.
• Participate in testing and ensure solution integrity.
• Guide project training and prepare software manuals.

Skills

Analytical skills

Business process modeling

Problem analysis

Project management

Stakeholder communication

Education

Commercial or Information Technology degree

Job description

Woolworths Financial Services | Full time

WFS Business Process Analyst

Cape Town, South Africa | Posted on 06/11/2026

WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.

Job Description

MAIN PURPOSE

• By using an analytical approach, drive and optimise business value-based process design andimprovement, including the optimisation of existing processes, re-engineering and design of new processes,understanding drivers for change, and ensuring sustainability of processes post implementation acrossfunctional areas.
• To optimise business performance through efficiency enhancements and process re-engineeringtechniques.
• To translate business requirements into workable business process models/business processarchitecture/functional requirements with managed business impact.
• To manage implementation and tracking of innovative continuous improvement projects.
• Support and maintain the current process management capability for WFS to assist in delivery of WFSOperating Plan projects and initiatives as required

KEY RESPONSIBILITIES

Analysis

• Display a good understanding of the business area and its processes, to thereby analyse andevaluate current and proposed business processes (process analysis) and to provide input intoprioritising key business improvement projects.
• Analyse business or systems problems and facilitate business solution exploration (problemanalysis).
• Define the process of how process improvement requests / suggestions are filtered up frombusiness.
• Model and maintain all business processes within a defined process governance structure

Business Requirements Specification (BRS)

• Work with the business to understand the business requirement and develop the BusinessRequirement Specification.
• Obtain consensus on scope where requirements are extracted from multiple departments/divisions through various engagement with Business, Developers, System Analysts and Testers(Facilitate JAD sessions).

Projects

• Pipeline: Provide input in pipeline of prioritized potential process improvement projects for theBusiness.
• Testing: Ensure the integrity of the solution in accordance with the business requirements byparticipating in testing (UAT included).Change Management: Support the change management process by providing up to date lists ofassigned projects as wells as identifying and communicating impacts, risks and issues timeously.
• Project Definition: Work with the project manager to develop the Project Definition Report.
• Training: Guide the preparation of or prepare software manuals and guides with the changemanager and participate, where required, in project training.
• Metrics: Track implemented solutions against agreed improvement metrics.

Systems Development/Integration Specification

• Initiate systems development with the Solutions Architect by giving input into the Technical andIntegration Specification.
• Continuously identify opportunities to improve and streamline solutions.

Requirements

MINIMUM QUALIFICATION

Commercial or Information Technology degree

EXPERIENCE REQUIRED

• 5 years relevant experience in a Business Process Analyst role.o Preferably 3 years IT experience in a Financial Services environment.

Woolworths Financial Services is a proud South African brand, who is committed to transformation.Meeting our employment equity goals will be taken into account in our recruitment decisions.