Wellness Assistant - Clicks Kwagga Plaza

Pivot Services; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group is seeking a customer-focused healthcare assistant to deliver exceptional service and provide knowledgeable advice on health, nutrition, and supplement products. You will engage customers, upsell to meet targets, and maintain stock and merchandising standards to maximise store profitability.

The role requires 1 year of related experience, Matric with English and Maths/Maths Lit, and a basic understanding of health products.

Qualifications

• Essential: At least 1 year related experience.
• Essential: Selling skills; customer related training.
• Desirable: Sports / fitness / nutrition qualification.

Responsibilities

• Deliver exceptional customer service through knowledge of health and supplements.
• Consult with customers and provide suitable advice on healthcare and nutrition products.
• Drive healthcare sales through cross-selling and upselling to increase profitability.
• Maintain stock availability in healthcare aisles and follow stock management principles.
• Adhere to hygiene and cleanliness standards to create an appealing shopping environment.

Skills

Good communication

Customer service

Selling skills

Merchandising skills

Basic computer literacy

Education

Matric

Sports / fitness / nutrition qualification

Job description

Clicks Group

About the Role

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Key Responsibilities

• Job Objectives: - To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements. - To consult with customers and provide suitable advice on healthcare, nutritional and supplement products. - To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability. - To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales. - To prevent wastage in own area by adhering to stock rotation principles. - To prevent stock losses by following all risk management policies and principles. - To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers. - To implement product merchandising by following the merchandising guidelines and procedures. - To adhere to all store standard operating procedures. - To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
• Knowledge: - Desirable: Basic health, fitness and supplements product knowledge - Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,) Skills: - Essential: Good communication and interaction skills - Customer and service orientation - Selling skills - Merchandising skills - Desirable: - Basic computer literacy Competencies: Essential: - Relating and Networking - Persuading and Influencing - Delivering Results and Meeting Customer Expectations Desirable: - Following Instructions and Procedures - Presenting and Communicating Information - Achieving Personal Work Goals and Objectives

Qualifications and Experience

• Experience: Essential: - At least 1 year related experience - Selling skills; customer related training Desirable: - Experience working with sports nutrition and vitamin related products Education: - Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science) - Desirable: Sports / fitness / nutrition qualification

work Employment type Permanent

location_on Location Mpumalanga

apartment Employer Clicks Group

event Closing date 13 November 2026