Wellness Assistant Ballito

Wellness Warehouse; Durban; On-site; ZAR 89,000 - 123,000; Full time

Benefits offered by this job

Provident fund

Medical aid options

Birthday leave

Team member discounts

Wellness Training Academy

Job summary

Wellness Warehouse in Durban is seeking a proactive Sales Assistant to engage customers, identify needs, and drive sales while delivering excellent service.

The role requires weekend availability, basic computer skills, and awareness of stock, promotions, and merchandising standards. Training and development opportunities are provided within the Wellness Academy.

Qualifications

• Minimum 1 year Wellness Warehouse experience as a Sales Assistant.
• Applicable Wellness Academy Foundation Training & Specialisation Training.
• All supplier training completed.
• Fully computer literate and proficient in basic office software.
• Excellent written and verbal communication skills.
• Ability and willingness to work weekends and extended retail hours.
• Competency Assessment achieved.

Responsibilities

• Approach all customers, greet, smile and offer assistance.
• Identify customer needs in order to provide optimal experience.
• Takes responsibility for serving the customer and finding solutions to customers’ queries.
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available.
• Offers alternatives to the customer if merchandise is not available.
• Achievement of sales and unit targets.
• Knows what new lines and promotions have come into the store.
• Opening & closing procedures are followed.
• To ensure all merchandising principles are in place always and that every item is ticketed.
• Ensure accurate stock counts & checking of product expiry dates.
• Cash handling - assist at point of sale and with cash ups.

Skills

Sales experience

Communication skills

Computer literacy

Weekend availability

Stock management

Education

Wellness Academy Foundation Training

Tools

POS systems

Supplier training

Job description

• Approach all customers, greet, smile and offer assistance
  
• Identify customer needs in order to provide optimal experience
  
• Takes responsibility for serving the customer and finding solutions to customers’ queries
  

Apply Selling Skills

• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
  
• Offers alternatives to the customer if merchandise is not available
  
• Achievement of sales and unit targets
  
• Knows what new lines and promotions have come into the store
  

Store Disciplines & Productivity

• Opening & closing procedures are followed
  
• To ensure all merchandising principles are in place always and that every item is ticketed
  
• Ensure accurate stock counts & checking of product expiry dates
  
• Cash handling - assist at point of sale and with cash ups
  

Customer Experience

• Be professional
  
• Approach all customers, greet, smile and offer assistance
  
• Identify customer needs in order to provide optimal experience
  
• Takes responsibility for serving the customer and finding solutions to customers’ queries
  

Apply Selling Skills

• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
  
• Offers alternatives to the customer if merchandise is not available
  
• Achievement of sales and unit targets
  
• Knows what new lines and promotions have come into the store
  

Store Disciplines & Productivity

• Opening & closing procedures are followed
  
• To ensure all merchandising principles are in place always and that every item is ticketed
  

Minimise Shinkage

• Ensure accurate stock counts & checking of product expiry dates
  
• Cash handling - assist at point of sale and with cash ups
  

Requirements

• Minimum 1 year Wellness Warehouse experience as a Sales Assistant
  
• Applicable Wellness Academy Foundation Training & Specialisation Training
  
• All supplier training
  
• Fully computer literate
  
• Great written and verbal communication skills
  
• Ability and willingness to work weekends and extended retail hours
  
• Competency Assessment Achieved
  

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
  
• All permanent team members are required to join the company’s provident fund and risk benefit.
  
• Medical aid options are available.
  
• Birthday leave
  
• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)