Web Hosting CX Training Lead

1-gird South Africa; Cape Town; On-site; ZAR 334,800 - 502,200; Full time

Job summary

1-grid South Africa is searching for an experienced Trainer to enhance customer experience team capabilities. The role involves designing and delivering impactful training for customer-facing staff, focusing on skills and knowledge development.

Key responsibilities include continuous improvement of training programs and collaboration with internal experts. The ideal candidate should have a minimum of web hosting experience, excellent communication skills, and knowledge of instructional design.

Qualifications

• Minimum requirement: relevant web hosting experience.
• Strong facilitation and communication skills are essential.
• Knowledge of instructional design principles is preferred.

Responsibilities

• Design, deliver, and enhance training for customer-facing teams.
• Identify training needs using feedback and performance metrics.
• Collaborate with internal experts for content accuracy.
• Coach under-performers and create development plans.
• Track training attendance and report on effectiveness.

Skills

Web hosting experience

Strong facilitation and communication skills

Knowledge of instructional design

Familiarity with LMS platforms

Experience assessing training effectiveness

Ability to work across teams

Organized and confident in managing priorities

Passion for impactful learning

Job description

1-grid South Africa is searching for an experienced Trainer to enhance customer experience team capabilities. The role involves designing and delivering impactful training for customer-facing staff, focusing on skills and knowledge development.

Key responsibilities include continuous improvement of training programs and collaboration with internal experts. The ideal candidate should have a minimum of web hosting experience, excellent communication skills, and knowledge of instructional design.