Warehouse Assistant

West Coast Personnel; Milnerton; On-site; ZAR 120,000 - 160,000; Full time

Job summary

West Coast Personnel is seeking a hands-on specialist to handle customer and administrative support and warehouse duties in Milnerton, Western Cape. You will assist customers and distributors with account and payment inquiries, verify data, process orders and support month-end tasks, while also handling stock checks and dispatches.

The ideal candidate has Grade 12, strong English communication, and the ability to multitask in a busy environment, with forklift lic. advantageous.

Qualifications

• Grade 12 / Matric.
• Two years’ administrative or customer support experience.
• Warehouse or stock-handling experience would be advantageous.
• Good written and spoken English; strong customer service, communication and organizational skills.
• Computer literate with working knowledge of Microsoft Office.
• Able to multitask, work accurately under pressure and perform physical warehouse duties.
• Physically able to lift boxes and work at heights up to 12 meters.
• Dependable, punctual and flexible regarding occasional extended hours.
• A relevant tertiary qualification or forklift license would be advantageous.

Responsibilities

• Assist customers and distributors with account, payment, order and product enquiries; verify and update customer, banking and account information; investigate order discrepancies; maintain query logs, records and system information; process orders, transfers and commission-related information; assist with month-end administration and liaise with internal departments.
• Receive, pick, pack, check and dispatch stock; assist with loading, off-loading and preparing deliveries; participate in stock takes, cycle counts and FIFO stock rotation; maintain accurate stock counts and a clean, organized warehouse; comply with health and safety requirements; assist across warehouse functions and work at heights when required.
• Other warehouse duties as needed and support across functions to ensure smooth operation.

Skills

Customer service

Communication

Organizational skills

English

Microsoft Office

Education

Grade 12 / Matric

Tools

Microsoft Office

Forklift license

Job description

Key Responsibilities

• Customer and Administrative Support
• Assist customers and distributors with account, payment, order and product-related enquiries. Verify and update customer, banking and account information. Investigate order discrepancies and elevate unresolved matters. Maintain accurate query logs, records and system information. Process orders, transfers and commission-related information. Assist with month-end administration and liaise with internal departments.
• Warehouse Support
• Receive, pick, pack, check and dispatch stock. Assist with loading, off-loading and preparing local and export deliveries. Participate in stock takes, cycle counts and FIFO stock rotation. Maintain accurate stock counts and a clean, organized warehouse. Comply with occupational health and safety requirements. Assist across warehouse functions and work at heights when required.

Minimum Requirements

• Grade 12 / Matric. At least two yearsâ administrative or customer support experience. Warehouse or stock-handling experience would be advantageous.
• Good written and spoken English. Strong customer service, communication and organizational skills. Computer literate with working knowledge of Microsoft Office.
• Able to multitask, work accurately under pressure and perform physical warehouse duties. Physically able to lift boxes and work at heights of up to 12 meters.
• Dependable, punctual and flexible regarding occasional extended hours. A relevant tertiary qualification or forklift license would be advantageous.

Candidate Profile

The ideal candidate will be energetic, practical and equally comfortable working at a computer, assisting customers and performing hands-on warehouse duties. They should be calm under pressure, committed to accuracy and able to follow tasks through to completion.