Waitron

Empact Group; Bellville; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Empact Group is seeking a professional banqueting waiter to service guests at venues and catering events. You will set up banquet spaces, relay orders, maintain cleanliness, and anticipate guest needs with a focus on exceptional service.

The ideal candidate has at least 3 years of banqueting waiter experience in catering, Matric, and a strong beverage knowledge. Hospitality experience in a hotel environment is an advantage, and you will work in a fast-paced team to deliver memorable dining

Qualifications

• Minimum 3 years banqueting waiter experience in a catering environment.
• Matric/Grade 12 is essential.
• Hotel environment experience is advantageous.
• Strong beverage knowledge.

Responsibilities

• Assist with setup and breakdown of banquet areas.
• Relay food and beverage orders.
• Maintain cleanliness and sanitary practices.
• Anticipate guest needs and exceed service expectations.
• Maintain composure in a fast-paced environment.
• Communicate order details, allergies and requests to the proper staff.
• Respond promptly to guest concerns.
• Present yourself in a professional appearance.
• Check dishes/kitchenware for cleanliness and report issues.
• Transport dirty dishes to kitchen for cleaning.
• Follow health department regulations and standards.
• Provide excellent customer service to guests.

Skills

Banqueting experience

Customer service

Time management

Teamwork

Food safety knowledge

Education

Matric

Job description

The Main Purpose of the job

The incumbent will be responsible for serving food and beverages to guests at venues or catering events.

Education and Experience required:

• Minimum of 3-year experience as a banqueting waiter in catering environment is essential
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Strong beverage knowledge

Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards
• Excellent time management and the ability to prioritize tasks
• Positive attitude and teamwork skills
• Effective communication, both written and verbal
• Extreme attention to detail and quality
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Key areas of responsibility:

• Assist with the complete setup and breakdown of the banquet area
• Relay food and beverage orders
• Maintain a high level of cleanliness and awareness of sanitary practices
• Anticipate guests’ needs and exceed customer service expectations
• Maintain composure in a fast-paced environment
• Relay important information about orders, allergies and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns
• Present in professional appearance and mannerisms
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Empact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.

By applying for a role within Empact Group (Proprietary) Limited, all Personal Information which you provide to the Company will be held and/ or stored securely for the purpose of recruitment. Your Personal Information will be stored electronically in a database. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and the security of the information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPI").