Waiters

Crew Life at Sea Ltd.; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking hospitality team members in Johannesburg to provide courteous, professional service across hotel departments. The role requires flexibility to rotate duties, strong guest-service skills and commitment to SOPs.

You will handle inquiries, recommend menu items and help maintain a clean, welcoming environment. The position emphasizes teamwork, accountability and customer satisfaction, with responsibilities spanning opening/closing, inventory, and guest follow-up to

Qualifications

• Ability to focus attention on guest needs while remaining calm and courteous.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.

Responsibilities

• To provide courteous, professional and flexible service at all times.
• To rotate within different sub departments of the Food & Beverage Division or other departments as assigned.
• To perform opening and closing procedures as assigned.
• To understand menu items and recommend combinations and upsell alternatives.
• To maintain cleanliness and organization of the place of work.
• To handle guest inquiries in a courteous and efficient manner.
• To establish rapport with guests and maintain strong customer relationships.
• To monitor supplies and reduce spoilage and waste.
• To report guest complaints and follow up with guests.
• To assist in carrying out inventory of operating equipment.

Skills

Customer service

Interpersonal skills

Problem solving

Staying calm under pressure

Teamwork

Job description

Main Duties:

• To provide a courteous, professional, efficient and flexible service at all times.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.