Waitron

Pullman; Cape Town; On-site; ZAR 89,000 - 156,000; Full time

Job summary

Pullman Cape Town invites a friendly and proactive waiter/waitress to prepare dining spaces, take orders, serve guests across restaurant, meeting rooms, breakfast, bar or patio, and clear tables in line with the F&B concept.

You will use the POS system, maximise sales through product knowledge and suggestive selling, maintain clean service areas, support room service, and uphold Accor safety standards.

Qualifications

• Minimum Matric (grade 12) or equivalent.
• Previous experience in the hotel industry is preferred.
• Knowledge in food and beverage operations.

Responsibilities

• Take orders and maximise sales through knowledge of products and suggestive selling.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area and to guests.
• Check ordered meals on collection from kitchen and ensure correct delivery and appearance.
• Keep tables and service areas clean and tidy as per procedure.
• Take responsibility for your designated section and station; assist with Room Service when required.

Skills

Customer service

Suggestive selling

Teamwork

Communication skills

Education

Matric (grade12)

Tools

POS system

Job description

Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waitron service.

Specific duties, responsibilities & Key performance areas

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Qualifications

• Minimum Matric (grade12)
• Previous experience in the hotel industry
• Knowledge in food and beverage