Butler

Sun International; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Butler role at Sun International requires delivering warm, professional guest service, managing dining and entertainment arrangements, and maintaining hotel standards across guest rooms and facilities.

Responsibilities include greeting guests, upselling amenities, serving meals and drinks, coordinating with laundry, spa, concierge, and transport, and updating guest feedback in the system to ensure satisfaction.

Responsibilities

• Greet and check in guests with a warm welcome and respectful service
• Interact with guests to provide professional service standards and solutions
• Educate guests on facilities, products, rewards programme and current promotions
• Recommend and arrange amenities and activities for guests
• Serve meals and pour drinks for guests
• Record transactions and update feedback in the system
• Liaise with departments (laundry, wake-up-call, spa bookings, concierge, transport) for guest requests

Job description

The Butler will be responsible for greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.

Key Performance Areas

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products, reward programme and current promotions
• Recommend, upsell and arrange for amenities and activities for guests
• Serve meals and pour drinks for guests
• Keep up to date on all hotel policies on safety and hygiene
• Display a thorough understanding of the inventory, consumables on offer, menus and food outlets
• Communicate with the kitchen regarding menu questions and product availability
• Keep relevant departments informed about guest allergies and food preferences.
• Fulfil guest's requests and liaise with respective departments: laundry, wake-up-call, spa bookings, errands, concierge, transport and any special requests etc.
• Record transactions and order items on relevant system
• Updates guest feedback and comments on to relevant system
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Inform housekeeping department the time desired for the daily cleaning and turn-down service
• Possess knowledge on accommodation features: lay-out, room type, location, decor, in room facilities and equipment
• Monitor stocks of items, and re-stock where applicable
• Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
• Provide billing to guests where relevant
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary