VP of Operations & Contact Center Transformation

EXL; Cape Town; On-site; ZAR 1,100,000 - 1,500,000; Full time

Job summary

A prominent business consulting firm in Cape Town is seeking a Vice President of Operations. This executive-level position focuses on ensuring seamless service delivery, optimizing operations for efficiency, and managing employee engagement and development. Ideal candidates will have strong experience in process improvements and business development strategies. The role is full-time and involves significant operational responsibility.

Qualifications

• Experience in managing operations with a consistent focus on efficiency and client satisfaction.
• Strong abilities in people management and employee engagement.
• Expertise in business development and process improvements.

Responsibilities

• Ensure flawless service delivery and process stabilization.
• Focus on cost reduction and efficiency improvements.
• Engage with teams to develop employee training and retention strategies.

Job description

A prominent business consulting firm in Cape Town is seeking a Vice President of Operations. This executive-level position focuses on ensuring seamless service delivery, optimizing operations for efficiency, and managing employee engagement and development. Ideal candidates will have strong experience in process improvements and business development strategies. The role is full-time and involves significant operational responsibility.