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The President Hotel; South Africa; Presencial; ZAR 240.000 - 360.000; Jornada completa

Descripción de la vacante

IQVIA in Midrand, South Africa, seeks an experienced Customer Service Administrator on a limited‑duration contract. You will manage customer accounts, process orders, and provide exceptional service using SAP and Salesforce.

The role requires 3–5 years in customer service or order management, with cross‑functional collaboration across Sales, Logistics, Finance and Customer Service. Pharmaceutical/diagnostics sector experience is advantageous.

Formación

• 3–5 years experience in Customer Service, Customer Operations, or Order Management
• Strong hands-on experience with SAP and Salesforce (essential)
• Proven experience in customer order processing, account administration, and customer support
• High attention to detail with excellent problem-solving skills
• Ability to work effectively across Sales, Logistics, Finance, and Customer Service teams
• Experience within the pharmaceutical, medical diagnostics, or related industries will be advantageous

Responsabilidades

• Manage customer accounts and maintain accurate records
• Process customer orders accurately and efficiently
• Provide exceptional customer support and issue resolution
• Utilize SAP and Salesforce to manage customer data and transactions
• Generate reports and support operational processes
• Collaborate with internal stakeholders to ensure seamless service delivery

Descripción del empleo

Customer Service Administrator (Contract) – Midrand

Centurion, South Africa
Full time
R

Our client is seeking an experienced Customer Service Administrator to join their team on a limited‑duration contract based in Midrand. This role is ideal for a highly organized customer operations professional with strong experience in SAP, Salesforce, and order processing.

• Key Requirements:
• 3‑5 years' experience in Customer Service, Customer Operations, or Order Management
• Strong hands‑on experience with SAP and Salesforce (essential)
• Proven experience in customer order processing, account administration, and customer support
• High attention to detail with excellent problem‑solving skills
• Ability to work effectively across Sales, Logistics, Finance, and Customer Service teams
• Experience within the pharmaceutical, medical diagnostics, or related industries will be advantageous

• Key Responsibilities:
• Manage customer accounts and maintain accurate records
• Process customer orders accurately and efficiently
• Provide exceptional customer support and issue resolution
• Utilize SAP and Salesforce to manage customer data and transactions
• Generate reports and support operational processes
• Collaborate with internal stakeholders to ensure seamless service delivery

Location: Midrand, Gauteng

Contract Type: Limited‑Duration Contract

Important: Candidates must be available to start immediately.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

EEO: Minorities, Females, Protected Veterans, Disabled.