VeriClaim Support Specialist

SpesNet Group; Centurion; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading support service provider in Centurion seeks a skilled customer support representative to provide outstanding telephonic and online assistance for the VeriClaim Billing System. Candidates should have at least one year of experience using the VeriClaim system and a strong focus on customer satisfaction. Responsibilities include managing calls, resolving customer queries, and documenting information accurately. The ideal candidate should possess excellent communication, problem-solving, and organizational skills.

Qualifications

• Minimum of 1 year’s VeriClaim Experience.
• Experience in a Support Centre environment is an advantage.
• Excellent command of spoken and written English.

Responsibilities

• Provide telephonic and online support to users.
• Manage inbound and outbound calls and tickets.
• Build sustainable relationships with customers.
• Document all call and ticket information.
• Manage after-hour emergency queries.

Skills

Customer focused

Problem-solving skills

Effective management skills

Excellent communication skills

Analytical thinker

Excellent time management

Detail oriented

Tools

Microsoft Word

Microsoft Excel

VeriClaim

Job description

A leading support service provider in Centurion seeks a skilled customer support representative to provide outstanding telephonic and online assistance for the VeriClaim Billing System. Candidates should have at least one year of experience using the VeriClaim system and a strong focus on customer satisfaction. Responsibilities include managing calls, resolving customer queries, and documenting information accurately. The ideal candidate should possess excellent communication, problem-solving, and organizational skills.