Support Centre Team Lead: Coaching, QA & Excellence

SpesNet Group; Centurion; On-site; ZAR 350,000 - 500,000; Full time

Job summary

SpesNet Group in Centurion, South Africa, is looking for a Support Centre Team Leader to oversee a team of Support Centre Agents. The role entails providing quality customer service, coaching team members, and ensuring efficient operations.

Qualified candidates should have at least 3 years of VeriClaim experience and management capabilities, with a strong focus on communication and customer relations.

Qualifications

• At least 3 years of experience with VeriClaim.
• Management or team leader experience.
• Medical industry knowledge is an advantage.

Responsibilities

• Manage a team of Support Centre Agents.
• Provide quality customer service and solutions.
• Conduct coaching and performance appraisals.

Skills

VeriClaim experience

Exceptional communication skills

Customer focused

Analytical thinker

Excellent problem-solving skills

Microsoft Office proficiency

Job description

SpesNet Group in Centurion, South Africa, is looking for a Support Centre Team Leader to oversee a team of Support Centre Agents. The role entails providing quality customer service, coaching team members, and ensuring efficient operations.

Qualified candidates should have at least 3 years of VeriClaim experience and management capabilities, with a strong focus on communication and customer relations.