Support Centre Team Lead - Empower & Elevate Customer Care

AllSpes (Pty) Ltd; Centurion; On-site; ZAR 223,200 - 279,000; Full time

Job summary

A customer service company in Centurion is seeking a Support Centre Team Leader responsible for managing a team of Support Centre Agents. The role involves providing quality customer service, evaluating concerns, and ensuring productivity. The ideal candidate will have at least 3 years of experience with VeriClaim and prior management experience. Strong communication skills and a customer-focused approach are essential. This role offers opportunities for personal development and a friendly work environment.

Qualifications

• At least 3 years of VeriClaim experience.
• Previous experience in a customer-facing department.
• Prior experience in a Support Centre environment.
• Management or Team Leader experience.

Responsibilities

• Provide quality and efficient customer service.
• Evaluate customer concerns and provide solutions.
• Monitor productivity and ensure timely responses.
• Provide daily guidance and training to team members.

Skills

Excellent understanding of VeriClaim

Exceptional communication skills

Customer focused

Excellent problem-solving skills

Effective stress management

Excellent time management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A customer service company in Centurion is seeking a Support Centre Team Leader responsible for managing a team of Support Centre Agents. The role involves providing quality customer service, evaluating concerns, and ensuring productivity. The ideal candidate will have at least 3 years of experience with VeriClaim and prior management experience. Strong communication skills and a customer-focused approach are essential. This role offers opportunities for personal development and a friendly work environment.