Vehicle Buyer

Bluespec Holdings; Gqeberha; On-site; ZAR 180,000 - 270,000; Full time

Job summary

Bluespec Holdings in Gqeberha is seeking a proactive sales customer service professional to contribute to profit targets by negotiating pricing, following up with clients, and coordinating with dealers on vehicle leads.

You will deliver world-class service at every client touchpoint, respond promptly and empathetically, schedule vehicle evaluations, and ensure all documentation complies with company policies and procedures.

Responsibilities

• Contribute to the achievement of profit targets, including pricing negotiations.
• Provide world class customer service at all interfaces.
• Adhere to company policies and maintain compliant documentation.

Job description

Key performance area:

1.Contribute to the achievement of profit targets.

• Follow up with client when deal is accepted, negotiate on pricing.
• Ensure understanding of the latest market trends to assist in pricing of vehicles.
• Ensure appointments are made Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
• Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
• Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.

2.Ensure world class customer service at all customer interfaces.

• Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
• Effective, efficient, and timeous communication via email / phone.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms.Ad-hoc functions such as processing customer accounts, filing documents.

3.Adhere to all company policies and procedures.

• Ensure that all processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
• Complying with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.