VBG Fraud Preventions

Sigma Connected Group; Cape Town; In loco; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Shuttle services

Employee assistance program

Mental health support

Career development and internal promos

Awards program (monthly/quarterly/annn

Sigma Forest tree rewards

Inclusive workplace

Descrizione del lavoro

Sigma Connected Group is seeking Customer Service Advisors to join the Cape Town offices, handling Fraud & Investigations campaigns and various back-office tasks. You will make outbound calls to verify specifics and liaise with stakeholders using campaign guidelines, scripts, and systems.

You will report to a Team Manager and work toward established KPIs, both individually and as part of a team. The role emphasizes customer service excellence, strong listening skills, and empathy, with full

Competenze

• Minimum 1.5 years of experience in fraud and investigations.
• Experience in a verifications department and in a financial services environment.
• Strong listening, communication and empathy to resolve customer issues.

Mansioni

• Make outbound calls to verify customer details and information per campaign guidelines.
• Handle customer inquiries and disputes in a courteous, efficient manner.
• Work towards KPIs and both individual and team targets.
• Report to a Team Manager and operate within defined scripts and systems.

Conoscenze

Fraud investigations

Verifications experience

Customer service

Communication & empathy

Strumenti

CRM systems

Descrizione del lavoro

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.
• Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with Fraud & Investigations as well as various back-office pieces. Alongside, the successful applicant will be required to make outbound calls, verifying specifics and overall dealing with stakeholders in a courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. You’ll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are in the best placed position to support you.You will be working towards various Key Performance Indicators and have individual and team targets to aim for.

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are a person who has minimum 1.5 year's experience within fraud and investigations. Alongside, experience within a verifications department. You are familiar with working in a financial services environment exposed to various platforms, information tools, payments etc.

In addition, you possess strong administration skills, ability to pay close attention to detail. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with issues they’re experiencing, and have great listening skills, communication and empathy. You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker.

Full training is given, and coaching continues throughout your career. We don’t expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!

Simple and Straight Forward Recruitment.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.