UX UI Designer

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

TIH is seeking a passionate UX/UI Designer to design user interfaces and experiences for digital products in the financial services domain. You will transform requirements into intuitive, visually engaging designs through research, testing and iteration.

You will collaborate with cross-functional teams, conduct user research, map journeys, and contribute to the ongoing improvement of customer experiences across platforms, while staying aligned with regulatory and brand standards.

Qualifications

• 3+ years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)

Responsibilities

• Design and conceptualization of products and services with cross-functional teams.
• Conduct user research and journey mapping to identify pain points and opportunities.
• Translate requirements into interactive designs and visual interfaces.
• Support implementation of customer experience initiatives and testing.
• Collaborate with internal clients and senior colleagues to deliver high-quality services.
• Identify and address shortcomings in processes and systems via change management.

Skills

UX/UI design

User research

Cross-functional collaboration

Education

Matric / Grade 12

Design-related qualification

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Design user interface and the visual and user-experience elements of digital products through research, testing and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

• Design and Conceptualization: Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
• Customer Experience Mapping: Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles. Advise on approaches to eliminate negative experiences and enhance customer interactions.
• Customer Needs/Experience Research: Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
• Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
• Internal Client Relationship Management: Build effective working relationships within the internal client organisation, delivering high-quality professional services with guidance from senior colleagues.
• Improvement / Innovation: Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
• Customer Experiences Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)

Experience

3 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).