User Experience Designer

Outsized; Wes-Kaap; On-site; ZAR 540,000 - 900,000; Full time

Job summary

Capitec is seeking an experienced UX Designer to design, validate, and optimise seamless customer experiences that enable users to discover, purchase, and manage connectivity products within the Capitec App through a secure checkout journey.

The role sits at the intersection of digital banking, telecommunications, and customer experience, translating telecom offerings and backend processes into intuitive journeys.

Qualifications

• 5+ years of experience in UX Design, Product Design, or Service Design.
• Experience translating telecom products into intuitive digital experiences.
• Proficiency in user journey mapping, wireframing, prototyping, usability testing, and design systems.

Responsibilities

• Design end-to-end customer journeys for mobile and web connectivity products within the Capitec ecosystem.
• Create intuitive user flows, wireframes, prototypes, and interaction designs that simplify complex telecom offerings.
• Design seamless and secure checkout experiences that drive conversion while maintaining compliance and security standards.
• Ensure consistency across customer touchpoints and channels through reusable design patterns and component libraries.
• Collaborate closely with Product Owners, Engineers, Telecom Specialists, and Business Stakeholders to align user needs with business objectives.

Skills

UX Design

Product Design

Service Design

User Research

Information Architecture

Tools

Figma

Sketch

Adobe XD

Job description

Our client is looking for an experienced UX Designer to design, validate, and optimise seamless customer experiences that enable users to discover, purchase, and manage connectivity products directly within the Capitec App through a secure and frictionless checkout journey.

The successful candidate will work at the intersection of digital banking, telecommunications, and customer experience, translating complex telecom products and backend processes into intuitive, accessible, and user-centred experiences. The role requires a strong understanding of telecom ecosystems, product lifecycles, OSS/BSS processes, integrations, and digital customer journeys.

Responsibilities

• Design end-to-end customer journeys for mobile, fibre, fixed wireless access (FWA), satellite, and other connectivity products within the Capitec ecosystem.
• Create intuitive user flows, wireframes, prototypes, and interaction designs that simplify complex telecom offerings.
• Design seamless and secure checkout experiences that drive conversion while maintaining compliance and security standards.
• Ensure consistency across customer touchpoints and channels through reusable design patterns and component libraries.
• Collaborate closely with Product Owners, Engineers, Telecom Specialists, and Business Stakeholders to align user needs with business objectives.

User Research & Validation

• Conduct qualitative and quantitative research across diverse customer segments.
• Validate designs with users who have varying:
• Levels of digital literacy
• Device capabilities, including low-end smartphones
• Connectivity and data constraints
• Accessibility requirements
• Analyse customer behaviour and usage data to identify friction points and optimisation opportunities.
• Facilitate usability testing and incorporate findings into iterative design improvements.

Telecom & Connectivity Experience Design

• Translate complex telecom concepts such as bundles, promotions, usage monitoring, provisioning, billing, and customer support into intuitive digital experiences.
• Product catalogues and offerings
• Bundles, pricing, and promotions
• Order capture and fulfilment
• Usage and balance management
• Billing, payments, and invoices
• Customer support and assurance services

Cross-functional Collaboration

• Work closely with engineering teams to ensure designs are technically feasible and aligned to integration capabilities.
• Partner with telecom domain experts to understand operational processes spanning OSS/BSS platforms.
• Contribute to product discovery, roadmap planning, and innovation initiatives.
• Support the development of scalable, reusable experience frameworks across multiple connectivity products.

Qualifications

• 5+ years of experience in UX Design, Product Design, or Service Design.
• Proficiency in UX tools such as Figma, Sketch, Adobe XD, or equivalent.
• Expertise in user journey mapping, wireframing, prototyping, usability testing, and design systems.
• Experience designing transactional and e-commerce journeys.