Underwriter Ii: Personal Lines

Hr Options; Gauteng; On-site; ZAR 320,000 - 480,000; Full time

Job summary

Hr Options in Gauteng seeks a Personal Underwriter to enforce underwriting standards and deliver quality client service. You will issue new policies, renewals, and endorsements on the C360 system and prepare quotes.

The role requires Matric, NQF5 in Short-Term Insurance, regulatory exam, DOFA confirmation, and at least four years of Personal Underwriting experience; Cardinal 360 experience is a plus. You will support sales, handle documentation, and ensure accuracy.

Qualifications

• Matric and NQF5 in Short-Term Insurance are required.
• Regulatory Exam qualification is required.
• A minimum of four years Personal Underwriting experience is required.
• DOFA confirmation from FSB is required.
• Cardinal 360 system experience is an advantage.

Responsibilities

• Effectively maintaining underwriting standards and providing quality client service.
• Issuing new policies, renewals, and endorsements on the C360 System.
• Prepare new business quotes.
• Underwrite in accordance with standards, policies and procedures.
• Support the sales team in acquiring and retaining profitable business.
• Attend to administration and written communication.
• Ensure that all documentation is processed accurately & correctly.
• Ensure documentation is checked and authorised if appropriate prior to dispatch.
• Ensure queries are resolved as per company standards.
• Negotiating renewal terms and preparing the renewal documentation.
• Ensure renewal reviews are completed timeously.
• Ensure retentions are calculated.
• Request and monitor survey requirements as per laid down procedures.
• Correct unprofitable policies.
• Ensure policies are not overexposed.
• Checking policies before sending to clients.
• Telephone contact with clients when they phone in with queries or amendments/ additional covers.
• Saving all work electronically.

Education

Matric

NQF 5 in Short-Term Insurance

Regulatory Exam qualification

4 years Personal Underwriting experience

DOFA confirmation from FSB

Tools

Cardinal 360 system

Job description

A well established company in the financial services sector is looking for a Personal Underwriter to join their team.

Your:

• Formal Education
  
  
  
  • Matric
  
  
  • NQF 5 in Short-Term Insurance
  
  
  • Regulatory Exam qualification
  
  
  • A minimum of four (4) years Personal Underwriting experience
  
  
  • DOFA confirmation from FSB
  
  
  • Cardinal 360 system experience will be an advantage
  
  
  
  

will enable you to fullfill the following duties:

• Effectively maintaining underwriting standards and providing quality client service:
  
  
  
  • Issuing new policies, renewals, and endorsements on the C360 System;
  
  
  • Prepare new business quotes;
  
  
  • Underwrite in accordance with standards, policies and procedures;
  
  
  • Support the sales team in acquiring and retaining profitable business;
  
  
  • Attend to administration and written communication;
  
  
  • Ensure that all documentation is processed accurately & correctly;
  
  
  • Ensure documentation is checked and authorised if appropriate prior to dispatch;
  
  
  • Ensure queries are resolved as per company standards;
  
  
  • Negotiating renewal terms and preparing the renewal documentation;
  
  
  • Ensure renewal reviews are completed timeously;
  
  
  • Ensure retentions are calculated;
  
  
  • Request and monitor survey and survey requirements as per laid down procedures;
  
  
  • Correct unprofitable policies;
  
  
  • Ensure policies are not overexposed;
  
  
  • Checking policies before sending to clients;
  
  
  • Telephone contact with clients when they phone in with queries or amendments/ additional covers;
  
  
  • Saving all work electronically.
  
  
  
  


• Service delivery to ensure customer satisfaction:
  
  
  
  • Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards;
  
  
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved;
  
  
  • Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals;
  
  
  • Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
  
  
  
  


• Align own behaviour with the organisation's culture and values;


• Share and transfer product, process, and systems knowledge to colleagues;


• Collaborate and work with the Underwriting team to ensure required service levels are delivered.


• Continuous improvement to ensure effective service:
  
  
  
  • Ensure adherence to organisational policies, practices, and procedures;
  
  
  • Identify and recommend areas / ways to improve processes.