Underwriter Ii: Personal Lines

Hr Genie; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Hr Genie is seeking a dedicated Personal Lines Underwriter in Gauteng to manage underwriting for new business, renewals, and endorsements across a client portfolio. You will prepare quotations, review policy terms, and ensure compliance with underwriting guidelines while supporting the sales team to grow profitable business.

The role requires at least 4 years of personal lines underwriting experience, strong analytical skills, and proficiency in MS Office.

Qualifications

• Underwrite personal lines policies including new business, renewals and endorsements.
• Quotations and policy amendments are prepared and reviewed.
• Adhere to underwriting guidelines and company procedures.

Responsibilities

• Underwrite personal lines policies (new business, renewals, endorsements).
• Prepare and review quotations for clients.
• Ensure underwriting activities follow guidelines and procedures.
• Support sales by retaining profitable business.
• Process policy documentation accurately and maintain electronic records.
• Negotiate renewal terms and prepare renewal documents.
• Conduct renewal reviews and retention calculations within timelines.
• Arrange and monitor required surveys.
• Address client queries and cover requests.
• Ensure accurate policy ratings to avoid overexposure.
• Resolve customer queries to ensure excellent service.
• Contribute to process improvements and operational excellence.

Skills

Analytical skills

Problem solving

Attention to detail

Communication

Teamwork

Education

NQF Level 5 Short-Term Insurance

RE Certification

Personal Lines Certification

DOFA confirmation

Tools

Microsoft Office

Cardinal 360 (C360)

Job description

This role is ideal for a professional who is passionate about delivering exceptional client service while maintaining sound underwriting practices across a personal lines portfolio. The successful candidate will be responsible for underwriting new business, renewals, endorsements, quotations, and related administrative functions.

Key Responsibilities:

• Underwrite personal lines insurance policies, including new business, renewals, endorsements, and policy amendments.
• Prepare and review quotations for prospective and existing clients.
• Ensure all underwriting activities are conducted in accordance with company policies, procedures, and underwriting guidelines.
• Support the sales team in acquiring and retaining profitable business.
• Process policy documentation accurately and ensure all records are maintained electronically.
• Negotiate renewal terms and prepare renewal documentation.
• Conduct renewal reviews and retention calculations within agreed timelines.
• Arrange and monitor surveys and survey requirements where applicable.
• Address policy queries, amendments, and additional cover requests from clients.
• Ensure policies are appropriately rated and not overexposed to risk.
• Resolve customer queries and complaints effectively to ensure excellent service delivery.
• Contribute to process improvements and support continuous operational excellence.
• Matric.
• NQF Level 5 Qualification in Short-Term Insurance.
• Regulatory Examination (RE) Certification.
• Personal Lines Class of Business certification.
• DOFA confirmation from the FSB.
• Minimum 4 years' Personal Lines underwriting experience.
• Strong understanding of personal insurance products and underwriting principles.
• Proficiency in Microsoft Office applications.
• Experience with Cardinal 360 (C360) will be advantageous.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and collaboratively within a team environment.
• Proactive, professional, and customer-focused approach.
• Strong organisational and prioritisation skills.
• Ability to work efficiently in a fast-paced and pressurised environment.
• Strong work ethic, reliability, and attention to detail.
• High ethical standards and integrity.

This role is ideal for a professional who is passionate about delivering exceptional client service while maintaining sound underwriting practices across a personal lines portfolio. The successful candidate will be responsible for underwriting new business, renew