UK Consultant Support (Mandarin- speaking)

Rippling, Inc.; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Sable International in Cape Town seeks a Mandarin-speaking UK Consultant Support to manage day-to-day operations for the Education Corporate Services team. You will handle client communications, process visa applications, and ensure compliance across the process, while supporting UK consultants and Mandarin-speaking clients.

The role requires strong Mandarin, excellent communication, and meticulous record-keeping, with opportunities to work closely with cross-functional teams in a dynamic

Qualifications

• Fluent in written and spoken Mandarin; able to communicate professionally with clients.
• Strong communication skills and attention to detail.
• Able to work proactively and manage time effectively.
• Capable of working independently and as part of a team.
• Computer literacy with MS Office tools a must.]
• Experience with CRM systems is a plus.

Responsibilities

• Administration: handle inbound client communications and manage workflows.
• Process and maintain client folders and records (physical and electronic).
• Application management: prepare applications and supporting documents, evaluate and verify information.
• Maintain accurate CRM records and databases; manage client enquiries via online and phone channels.
• Assist UK consultants by coordinating with Mandarin-speaking clients and ensuring compliance.

Skills

Mandarin language

Communication skills

Attention to detail

Time management

Proactive

Team collaboration

Tools

MS Excel

MS Word

Outlook

Dynamics 365 CRM

Job description

About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

Are you energetic, ambitious, and looking to develop your career? Our Cape Town Education Corporate Services department is looking to add a Mandarin-speaking UK Consultant Support member to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

We are seeking keen, motivated self-starters to work in our Education Corporate Services team where you will be responsible for managing theday-to-dayactivities and operations of the Sable International Education corporate services business, ensuring all processes and procedures are adhered to and that customer service levels are maintained.

The role primarily involves managing a client base, processing child-student and student visa applications, and providing end-to-end support throughout the process. This includes ensuring full compliance at every stage in all circumstances with the relevant legislation. A key aspect of this role is supporting our UK consultants while managing communication with some of our Mandarin-speaking clients.

You’re perfect for this position if you:

• Are fluent in both written and spoken Mandarin, with the ability to communicate professionally with clients
• Have outstanding communication skills
• Are proactive and able to take initiative
• Have excellent attention to detail
• Are motivated, energetic and can work individually and as part of a team
• Are structured and organised with good time management skills
• Can work well under pressure
• Have excellent interpersonal skills and can work with people from all levels
• Are computer literate, particularly MS Excel, Word and Outlook

Extra points if you have:

• Dynamics 365 CRM experience

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

Administration

• Managing and distributing inbound client communication.
• Managing system-generated workflows and client information.
• Ensuring record-keeping and management of client folders (physical and electronic).

Application management

• Preparing applications and supporting documentation.
• Evaluating applications and assess documentation.
• Maintaining accurate database records and other electronic records in accordance with system verification requirements.
• Completing Child Student/Student visa applications.
• Managing inbound client enquiries and communication, both online and telephonically.
• Analysing and validating client documentation.
• Creating, managing and maintaining client records via our CRM system.
• You may be asked from time to time to undertake other tasks that are relevant to your position.