UK Consultant Support (Mandarin- speaking)

Sable International; Cape Town; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Sable International in Cape Town seeks a Mandarin-speaking UK Consultant Support for our Education Corporate Services team. You will manage day-to-day client activities, process child-student and student visa applications, and provide end-to-end support across the visa process, ensuring compliance with relevant legislation.

You will liaise with our UK consultants and Mandarin-speaking clients. You will handle client communications, documentation, and CRM-based records, contributing to efficient

Qualifications

• Fluent in Mandarin, written and spoken.

Responsibilities

• Administration: manage inbound client communication, workflows, and client folders.
• Application management: prepare and evaluate applications, maintain records, and manage client inquiries.
• Additional duties: undertake other tasks relevant to the position as needed.

Skills

Mandarin

Communication skills

Proactive

Attention to detail

Customer service

Teamwork

Time management

Resilience under pressure

Interpersonal skills

MS Office

Tools

Dynamics 365 CRM

UK visa application knowledge

Job description

About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

About Sable International

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview

Are you energetic, ambitious, and looking to develop your career? Our Cape Town Education Corporate Services department is looking to add a Mandarin-speaking UK Consultant Support member to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

We are seeking keen, motivated self-starters to work in our Education Corporate Services team where you will be responsible for managing the day-to-day activities and operations of the Sable International Education corporate services business, ensuring all processes and procedures are adhered to and that customer service levels are maintained.

The role primarily involves managing a client base, processing child-student and student visa applications, and providing end-to-end support throughout the process. This includes ensuring full compliance at every stage in all circumstances with the relevant legislation. A key aspect of this role is supporting our UK consultants while managing communication with some of our Mandarin-speaking clients.

You’re Perfect For This Position If You

• Are fluent in both written and spoken Mandarin, with the ability to communicate professionally with clients
• Have outstanding communication skills
• Are proactive and able to take initiative
• Have excellent attention to detail
• Have key customer service skills
• Are motivated, energetic and can work individually and as part of a team
• Are structured and organised with good time management skills
• Can work well under pressure
• Have excellent interpersonal skills and can work with people from all levels
• Are computer literate, particularly MS Excel, Word and Outlook

Extra Points If You Have

• Dynamics 365 CRM experience
• UK visa application experience

Your Role And Responsibilities

Among other tasks, your main responsibilities will include:

Administration

• Managing and distributing inbound client communication.
• Managing system-generated workflows and client information.
• Ensuring record-keeping and management of client folders (physical and electronic).

Application management

• Preparing applications and supporting documentation.
• Evaluating applications and assess documentation.
• Maintaining accurate database records and other electronic records in accordance with system verification requirements.
• Completing Child Student/Student visa applications.
• Managing inbound client enquiries and communication, both online and telephonically.
• Analysing and validating client documentation.
• Creating, managing and maintaining client records via our CRM system.

Additional Duties

• You may be asked from time to time to undertake other tasks that are relevant to your position.