Travel Reservations & Operations Lead

HotelJobs; South Africa; On-site; ZAR 781,000 - 893,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Reservations & Operations Manager to oversee reservations and day-to-day operations for a Cape Town-based travel company, with the possibility of Johannesburg. The role requires strong leadership, reservations knowledge and the ability to ensure smooth running of a busy operation.

The position offers a salary of R70,000 – R80,000 CTC per month and involves managing a reservations team, coordinating with suppliers and maintaining service standards

Qualifications

• Previous management experience in travel or tourism.
• Strong knowledge of reservations processes and operations.
• Proven leadership and team management skills.
• Excellent organisation and problem-solving abilities.
• Familiarity with booking systems and procedures.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proactive, detail-oriented with a solutions focus.

Responsibilities

• Oversee daily reservations and operational functions.
• Lead and support reservations team to ensure service excellence.
• Manage booking processes, supplier relationships and client communications.
• Ensure reservations are accurate and timely.
• Develop and implement operational procedures to improve efficiency.
• Monitor team performance and resolve issues.
• Coordinate with management and other departments.
• Identify opportunities to improve systems and business performance.
• Handle escalated client queries professionally.

Job description

Kendrick Recruitment is seeking an experienced Reservations & Operations Manager to oversee reservations and day-to-day operations for a Cape Town-based travel company, with the possibility of Johannesburg. The role requires strong leadership, reservations knowledge and the ability to ensure smooth running of a busy operation.

The position offers a salary of R70,000 – R80,000 CTC per month and involves managing a reservations team, coordinating with suppliers and maintaining service standards