Reservations & Operations Lead – Travel (Cape Town/Jhb)

Kendrick Recruitment; Cape Town; On-site; ZAR 781,000 - 893,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Reservations & Operations Manager to join an established travel company based in Cape Town, with the possibility of Johannesburg. This hands-on hospitality and travel professional will oversee daily reservations and operations, lead the reservations team, manage bookings, suppliers and client communications, and implement efficient procedures for improved service and productivity.

Salary: R70,000 – R80,000 CTC per month.

Qualifications

• Previous management experience within travel or tourism.

Responsibilities

• Oversee the daily reservations and operational functions of the business.
• Lead, manage and support the reservations team, ensuring efficient workflows and excellent service delivery.
• Manage booking processes, supplier relationships and client communications.
• Ensure all reservations are handled accurately and within required timeframes.
• Develop and implement operational procedures to improve efficiency and productivity.
• Monitor team performance, resolve operational challenges and maintain service standards.

Job description

Kendrick Recruitment is seeking an experienced Reservations & Operations Manager to join an established travel company based in Cape Town, with the possibility of Johannesburg. This hands-on hospitality and travel professional will oversee daily reservations and operations, lead the reservations team, manage bookings, suppliers and client communications, and implement efficient procedures for improved service and productivity.

Salary: R70,000 – R80,000 CTC per month.