Training Team Leader: MiwayLife , Parktown, Gauteng

Sanlam; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in Johannesburg is looking for a Junior Management position focused on training and coaching. The ideal candidate will have at least 2-3 years of experience in a coaching or training role, preferably within a financial services or call center environment. Key responsibilities include managing training processes and maintaining stakeholder relationships.

Qualifications

• A minimum of 2-3 years coaching/training experience.
• Preferably financial services/call center experience.
• Experience in sales environment is advantageous.

Responsibilities

• Provide training and coaching to different MWL business functions.
• Manage QA dispute process and refer cases.
• Update and communicate business rules/process changes.

Skills

Training and coaching

Relationship building

Analytical skills

Communication skills

Problem-solving skills

Education

Grade 12

Coaching qualification (diploma or ETDP)

Degree or Diploma

Tools

MS Office (Excel, Word, PP, Outlook)

Ntinga/Thought Express/Vici dialer

MWS

Job description

Overview

Who are we?

MiwayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• play a meaningful role in the transformation of the Financial Services industry.

MiwayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a junior management level position that provides broad support regarding training/coaching and quality related functions, processes and administration.

• Undertake and/or co-ordinate the provision of training and coaching to the different MWL business functions
• Undertake the QA dispute process and Refer to Committee cases
• Update and communicate/train business rules/process changes
• Undertake training related administration capturing and record keeping
• Maintain stakeholder and client relationships
• Undertake people management

What will make you successful in this role?

Qualification & experience

• Grade 12
• A completed coaching qualification (i.e.: diploma or ETDP)
• A minimum of 2-3 years coaching/training experience
• Preferably financial services /call centre experience/sales environment

Knowledge and skills

IT:

• MS: Office (Excel, Word, PP, Outlook)
• Ntinga/Thought Express/Vici dialer (or other similar systems)
• MWS
• Share drive

Business:

• Financial services industry knowledge (basic)
• Financial services product knowledge (MiWayLife)
• Relevant compliance regulations (i.e.: FICA, POPIA etc)
• MWL systems and processes
• Direct sales rules, governances and technical requirements
• Quality assessment and evaluation processes
• Business rules and processes
• Quality assessment processes and practices
• Coaching/training methodology and processes
• People management

Personal attributes

• Keen developer of people
• Able to build trust and rapport
• Relationship builder
• Analytical and detail minded
• Good communicator /Listening skills
• Planner and organiser
• Action and results orientated
• Quality orientation
• Problem solver

Qualification and Experience

Degree or Diploma with 2 to 3 years related experience

Knowledge and Skills

Training material/workshop development; Pilot training and ongoing training/presentation; Assess and moderate qualifications; Training material/content updates, changes and reviews

Personal Attributes

• Plans and aligns - Contributing independently
• Communicates effectively - Contributing independently
• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

Due date for applications

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 28 September 2025.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.